BlueJeans Service Plans
Whilst our BlueJeans multi-point video communications service is easy-to-use and designed for hassle-free deployment, we realize that we must judge our success on how well we have supported our clients. It's really what matters the most in business today. Many a times, we feel that our primary service is support. Everyone at BlueJeans is dedicated in making our customers more productive when using our services.
Our mandate and promise:
- To create video experiences that people love.
- To reduce the burden on your IT team and help them to define the collaboration strategy and fulfill their requirements.
- To provide technical consultation in deploying and optimizing BlueJeans services across your organization.
- To be accessible, friendly, and helpful at all times.
- And lastly, to provide high touch service for mission critical applications.
We value customer feedback. We want to know the good, the bad, and everything in-between.
When you sign up for BlueJeans, you are automatically enrolled in our Basic service plan. But like most of our successful customers, you can upgrade to a Pro or a Premier plan which not only offers expedited service, but bundles a few features and perks which will help drive adoption of video within your organization. Please find below a table comparing the service plan levels:
|Description of Service||Basic||Pro||Premier|
|Online web support|
|Designated Customer Success Manager||Contact BlueJeans Sales for eligibility||Contact BlueJeans Sales for eligibility|
|Technical support (phone/email) & response time||Business hours
|24x7 (1 hour)||24x7 (1 hour)|
|Prioritized queue with dedicated service phone number|
|Technical consultation during initial deployment
|Designated Enterprise Solutions Engineer
|API/SDK Developer Support and Consultation|
|Monthly Meeting/Event Assists Included||2||4|
* Business Hours: Midnight to 9:00 pm PST, Monday through Friday (excluding holidays)
For plans that include Standard or Advanced Services, please click here.
For more information, please download BlueJeans Services data sheet here.