Service Plans
From network assessment to white glove services, BlueJeans makes it easy for you to integrate and deploy video communications throughout your organization.
BlueJeans Meetings
BlueJeans Primetime
All BlueJeans Meetings plans include free online resources for IT administrators and end users. The optional Advanced Services plan includes live support and expert services that make video communications easy, reliable, and secure.
BlueJeans Primetime includes online resources for moderators, presenters, and attendees. The optional Advanced plan includes pre-event consultations and training, plus live event assistance.
Basic
BlueJeans Pro Only
Standard
Advanced
Online resources for IT admins and end users
Designated Customer Success Manager Contact BlueJeans for eligibility Contact BlueJeans for eligibility
Technical support Email Email & Phone Email & Phone
Support hours & response time Midnight - 9:00 p.m. Pacific (24 hour) Midnight - 9:00 p.m. Pacific (12 hour) 24/7 (1 hour)
Priority queue
Deployment Services
  • Network assessment and optimization
  • User onboarding and SSO implementation
  • Video infrastructure and workflow integrations
  • BlueJeans Relay implementation
Designated Enterprise Solutions Engineer
Your technical account manager and trusted advisor
Contact BlueJeans for eligibility
API/SDK consultation & support
Meeting Assist
Live meeting moderation and support from a BlueJeans expert
Up to 4/month
Standard
Advanced
Online resources for IT admins and end users
Technical support Email & Phone Email & Phone
Support hours & response time Midnight - 9:00 p.m. Pacific (12 hour) 24/7 (1 hour)
Priority queue
Deployment Services
  • Network assessment and optimization
  • User onboarding and SSO implementation
  • Video infrastructure and workflow integrations
  • BlueJeans Relay implementation
BlueJeans Accelerator
  • A software-powered hybrid deployment option that conserves bandwidth when multiple attendees join from the same location
Designated Enterprise Solutions Engineer
Your technical account manager and trusted advisor
Contact BlueJeans for eligibility
API/SDK consultation & support
Event Assist
  • Moderated rehearsals (dry runs)
  • Event moderation by a BlueJeans Primetime expert
  • Post-event analysis and reports
Unlimited
Basic
Online resources for IT admins and end users
Technical support - Email
Support hours & response time - Midnight - 9:00pm. Pacific | 12 hour
Standard
Online resources for IT admins and end users
Designated Customer Success Manager - Contact BlueJeans for eligibility
Technical support - Email & Phone
Support hours & response time - Midnight - 9:00pm. Pacific | 12 hour
Advanced
Online resources for IT admins and end users
Designated Customer Success Manager - Contact BlueJeans for eligibility
Technical support - Email & Phone
Priority queue
Deployment Services:
  • Network assessment and optimization
  • User onboarding and SSO implementation
  • Video infrastructure and workflow integrations
  • BlueJeans Relay implementation
  • Designated Enterprise Solutions Engineer
    Your technical account manager and trusted advisor
    API/SDK consultation & support
    Meeting Assist
    Live meeting moderation and support from a BlueJeans expert
    Standard
    Online resources for IT admins and end users
    Technical support - Email & Phone
    Support hours & response time - Midnight - 9:00pm. Pacific | 12 hour
    Advanced
    Online resources for IT admins and end users
    Technical support - Email & Phone
    Priority queue
    Deployment Services:
  • Network assessment and optimization
  • User onboarding and SSO implementation
  • Video infrastructure and workflow integrations
  • BlueJeans Relay implementation
  • BlueJeans Accelerator:
  • A software-powered hybrid deployment option that conserves bandwidth when multiple attendees join from the same location
  • Designated Enterprise Solutions Engineer
    Contact BlueJeans for eligibility
    API/SDK consultation & support
    Event Assist
    Unlimited