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BlueJeans Service Plans

Whilst our BlueJeans multi-point video communications service is easy-to-use and designed for hassle-free deployment, we realize that we must judge our success on how well we have supported our clients. It's really what matters the most in business today. Many a times, we feel that our primary service is support. Everyone at BlueJeans is dedicated in making our customers more productive when using our services.

Our mandate and promise:

  • To create video experiences that people love.
  • To reduce the burden on your IT team and help them to define the collaboration strategy and fulfill their requirements.
  • To provide technical consultation in deploying and optimizing BlueJeans services across your organization.
  • To be accessible, friendly, and helpful at all times.
  • And lastly, to provide high touch service for mission critical applications.

We value customer feedback. We want to know the good, the bad, and everything in-between.

When you sign up for BlueJeans, you are automatically enrolled in our Basic service plan. But like most of our successful customers, you can upgrade to a Pro or a Premier plan which not only offers expedited service, but bundles a few features and perks which will help drive adoption of video within your organization. Please find below a table comparing the service plan levels:

Description of Service Basic Pro Premier
Online web support
Designated Customer Success Manager Contact BlueJeans Sales for eligibility Contact BlueJeans Sales for eligibility
Technical support (phone/email) & response time Business hours
12 hour
24x7 (1 hour) 24x7 (1 hour)
Prioritized queue with dedicated service phone number  
Technical consultation during initial deployment 
  • Network Assessment and Optimization
  • User Onboarding and Single Sign On Implementation
  • Video Infrastructure and 3rd Party Integrations
  • BlueJeans Relay Implementation
 
Designated Enterprise Solutions Engineer 
  • Single point of contact and trusted technical advisor
  • Identify, assess, mitigate technical risks and remove roadblocks
  • Provide consultation on implementation, deployment and optimization of BlueJeans services
  • Deliver proactive engagement with your team
 
API/SDK Developer Support and Consultation    
Monthly Meeting/Event Assists Included   2 4

* Business Hours: Midnight to 9:00 pm PST, Monday through Friday (excluding holidays)

For plans that include Standard or Advanced Services, please click here.

For more information, please download BlueJeans Services data sheet here.