Release Notes

ALL PRODUCTS    |    BLUEJEANS SERVICE    |    BLUEJEANS PRIMETIME    |   BLUEJEANS RELAY

BlueJeans Service, Release 3.1.3 – September 5, 2016

BlueJeans is pleased to announce our latest release, 3.1.3. This release features new coaching tips for a successful meeting experience, Linux support for the BlueJeans App and Outlook calendar integration enhancements.

Note on General Availability: BlueJeans Command Center enhancements will be made available to all on September 5, 2016. All other features mentioned in this release preview will be made available on September 10, 2016.


Command Center Enhancements

We have added new functionality to the endpoint distribution chart which allows the administrator to drill down and get granular details on which type of endpoints are utilized the most within their company.


Tooltips for Meeting Success

Displayed on the loading screen in the BlueJeans application, these useful tips prepare participants for an optimal video meeting experience.




Updated Outlook Calendar Integration

Microsoft Outlook Add-in version 3.4 makes it even easier to schedule, edit, host, and join meetings with SSO Refresh token enhancements, performance improvements and general bug fixes.




Updated Coaching on Chrome

We have redesigned the layout of our coaching screen on the Chrome browser with clearer instructions to guide meeting participants on setting permissions for camera and microphone usage. This is a one-time setting.

Linux Support for the BlueJeans App

(Available on BlueJeans website on September 10th, 2016)

Linux users will now be able to download and use the BlueJeans App. Enterprises that have the App set as the default endpoint type will now present the BlueJeans App in the Linux join flow. After download, the App will automatically launch users directly into their meeting. The BlueJeans App will be supported on RHEL 7 and above and Fedora 22 and above.



Minor UI Enhancements

Participants now have the ability to close meeting performance banners after reviewing them by clicking on the standard close (X) button instead of a “Cancel” button.





BlueJeans Primetime, Release 1.13 – September 3, 2016

BlueJeans Primetime 1.13 introduces event branding features for event organizers and attendees, plus fit-and-finish changes that improve the overall user experience.


Event Branding Features

Upload introductory and closing messages to go along with Primetime’s newest music feature to welcome and thank your guests, promote your brand, and enhance the overall attendee experience.

  • Add your own messages and brand watermark at the time of scheduling:
     
     
  • Welcome Message: Custom Attendee & Moderator View
     
     
  • Thank You Message: Custom Attendee & Moderator View
     
     

Note: Event Branding Support will be introduced on 9/10 for customers that have deployed BlueJeans Accelerator. Event Branding enablement will not impact events scheduled before 9/3.

Improved Command Center Functionality

“Billable hours” added to Command Center dashboard allowing organizers to retroactively check Billable hours on an event by event basis.

 

Joining from BlueJeans App

To ensure a consistent, reliable, and first-class Primetime experience, event moderators and presenters will be required to join through the BlueJeans App after 9/10. Attendees can still join through preferred browser options.

1080p Content Support

BlueJeans Primetime enables all attendees to view shared content in full, 1080p HD quality.

We hope you enjoy these updates. If you have any questions, please contact BlueJeans Support.


BlueJeans Service, Release 3.1.2 – Jul 23, 2016

BlueJeans is pleased to announce our latest release, 3.1.2. This release features subtle UI improvements and behind-the-scenes tweaks that make it easier to join meetings, invite others, and share content.


Updated Meeting Headline & Empowered Participants

By changing the headline from "You are the first person in [host's name] Meeting" to "Waiting for Moderator to start [host's name] Meeting", participants can now quickly tell if they are the only person in the meeting. If the meeting organizer is running late or unavailable for any other reason, participants can also now enter the moderator code to start the meeting.


Updated Text On Connections Panel

Text on the other Connections Panel has been updated to not only inform users about the type of connection choices they have but also quickly convey the precise meaning of each icon’s functionality.




Updated Email Invitations

We have provided cleaner and clearer email invitations so participants can quickly join the meeting. Please note that this updated email invitation will be available in the August release.




Extra Enhancements

Reports of self view freezing on Microsoft Internet Explorer has been fixed. If a user is in-meeting, and specifies audio/video device to use we will now remember the last preferred audio/video device if the user unplugs and plugs devices back in.

SSO Integration

BlueJeans already uses the secure and widely adopted Security Assertion Markup Language (SAML), which allows our SSO implementation to integrate easily with any large identity provider supporting SAML. With this release, we are introducing SSO integration with Slack and HipChat allowing these applications to create and display BlueJeans meetings. Slack and HipChat users benefit from not having to remember multiple usernames/passwords while their IT organizations save significant support resources and reduce lost user time in addressing password resets.

BlueJeans Add-in For Skype for Business

BlueJeans is pleased to introduce the new BlueJeans Add-in for Skype for Business. This Add-in provides an enterprise-grade video communications experience without the complex integration and high costs of traditional video conferencing systems. Meeting hosts can combine mobile devices, room systems, external participants and Skype for Business users into video meetings with just one click. The BlueJeans Add-in will work with on-premise and cloud versions of Skype for Business, specifically any Windows client for Lync 2013, Skype for Business 2015 and 2016. There are no federation requirements to make this integration work.





BlueJeans Relay, Release 2.5 – July 23, 2016


Polycom RPG & HDX Meeting List Push Support

New Integration Support: Relay now integrates calendar applications and Polycom HDX and RealPresence Group endpoints making it easy to join video meetings with one touch. Upcoming scheduled meetings are displayed on the endpoint touchscreen and display (with Polycom Touch Control where applicable) for quick access. Participants can now touch to join BlueJeans meetings from this native Polycom hardware. There is no need to enter a meeting ID or use in-room placards.


Ease of Use Enhancements in Relay Administration Interface

Endpoint Health Status on endpoints page: The Relay Administration interface now provides administrators an at-a-glance view of the service health status for all their endpoints. Administrators can sort endpoints by their service health status (red or green) and focus on fixing endpoints that are in red health status.




Error Reporting Improvements

Categorized Endpoint Error Messages: In addition to the error reporting improvements introduced in previous releases, Relay 2.5 now provides detailed endpoint error messages on the endpoint page. This endpoint error information is categorized based on the root cause of the problem (e.g. endpoint reachability, authentication issues or API errors). This enables administrators to understand and troubleshoot issues within their span of control.




Proxy Server Support

Listener Service through HTTP Proxy: For enterprises that use HTTP proxy servers for additional security and privacy, Relay 2.5 now supports the ability for the Listener Service to connect through an HTTP proxy server.

How to Upgrade

BlueJeans recommends that all Relay users upgrade to the latest release.

  • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
  • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

BlueJeans Primetime, Release 1.12 – July 16, 2016

BlueJeans Primetime 1.12 introduces new post-event reports for event organizers, plus fit-and-finish changes that improve the user experience.


Post-Event Email Reports

Event recording link, chat transcript, and detailed reports are packaged and emailed directly to the organizer following the end of an event.

 

Improved Scheduling Flow

When scheduling an event, you can now copy the Presenter, Moderator, and Attendee join information to your system's clipboard

 

Joining with the BlueJeans App

The BlueJeans App delivers the best user experience. We’ve moved the ability to join with the App to the top.

 

We hope you enjoy these updates. If you have any questions, please contact BlueJeans Support.


BlueJeans Service, Release 3.1.1 – June 18, 2016

BlueJeans Network is pleased to announce our latest release, 3.1.1. This release features subtle UI improvements and behind-the-scenes tweaks that make it easier to join meetings, invite others, and share content.

  • Easy to Join: Text revisions mean no more “am I in the meeting or not?” confusion! We've also made it easy for participants to verify audio and video devices before joining, and have made the “Join Meeting” button easier to see.
  • Easy to Invite: Ever scroll through the Participant Panel to see who’s missing? So do we. That’s why we’ve added an invite additional participants feature right in the panel. Genius!
  • Easy to Share: This one is for the multi-monitor power users: you can now preview thumbnails of your multiple monitors so you can easily find and select the right document or presentation.
These are the highlights, but you will also find more UI improvements that make release 3.1.1 a more friendly BlueJeans experience.

Updated Prompts and Audio Video Options

By changing the headline from "Welcome to [host's name] Meeting" to “Ready to join [host’s name] meeting?”, we've made it more clear that the participant needs to take action to join the meeting. Participants can also change their camera and microphone before clicking the green Join Meeting button.


Updated Phone Options

The "Call Me" and "Dial In" options are now easier to find. We have also made the "I'm Already on the Phone" option more prominent to reduce the chance of echo if the participant has already dialed into the meeting on their phone.




Updated First Participant Screen

We have updated our welcome screen to inform the user if they are the first participant in a meeting. If the user is the first participant, they will see a large self view to ensure the camera angle is the one they want others to see.




Multi-Monitor Preview

To make it easier for users with multiple monitors and many windows of the same application, we now show thumbnails of each screen and document. This means participants can more easily share the right information at the right time.




Updated Invitations and Welcome Emails

New user invites and welcome emails give new users "Getting Started” resources at their fingertips.




Auto-Recording Option

The option to automatically record a meeting is back! When scheduling a meeting, simply click Advanced Options and check Enable Auto-Recording.





BlueJeans Relay, Release 2.4 – June 11, 2016


Asset Management Enhancements

  • Geolocation field: This Relay release enables IT administrators to input Geolocation fields in Relay Admin (under "administrative properties"). Endpoints may be queried by geolocation via the REST API, providing the groundwork for future location-aware features.

BlueJeans Primetime, Release 1.11 – June 4, 2016

New in BlueJeans Primetime:


Switch Between Upcoming and Past Events

No more endless scrolling to find your next event! Just click Upcoming Events to see what's next, or Past Events to view details, chat transcripts, and recordings.

 

Event Reports

For past events, you can now download a detailed report of attendee data, including name, email address, endpoint type, rating, and more.

 

Broadcast Message

Tired of typing the same old here's-how-to-interact-live instructions in the chat window? So are we. You can now select a pre-written (and customizable) message template to broadcast to all attendees at any time before or during your Primetime event.

 


BlueJeans Relay, Release 2.3 – May 19, 2016

Upgrade Announcement: BlueJeans Relay, Release 2.3

Release 2.3 of BlueJeans Relay provides:


Ease of Use Enhancements in Relay Administration Interface

  • Helpful Hints for Endpoint provisioning: The Relay Administration interface now provides administrators with helpful hints to guide them through the endpoint provisioning process. These hints include guidance on specific values for vendor specific control protocols, values to set in the provisioning screen (e.g., port number or username) and values to set on the endpoint (e.g., signaling protocol or device API license).

Firewall-Friendly Options

  • Listener Service Connection via HTTPS: Relay Listener Service can meet the most stringent firewall security policies in enterprises that require all outbound transport traffic to be only HTTPS traffic. With the activation of a simple configuration setting, the Listener Service can seamlessly connect to the BlueJeans cloud via HTTPS over port 443.

Error Reporting Improvements

  • Actionable Error Messages: In addition to the error reporting improvements introduced in the previous release, Relay 2.3 now provides detailed error notifications within the Relay Administration interface for setting up or troubleshooting an endpoint. This detailed information on why a join or hang up request failed during a meeting makes it easier for administrators to understand and troubleshoot issues within their span of control. Administrators also have the option to copy full error details to the clipboard and send to BlueJeans Support teams for further investigation.

How to Upgrade

BlueJeans recommends that all Relay users upgrade to the latest release.

  • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
  • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

BlueJeans Primetime, Release 1.10 – April 28, 2016


Moderator Initiated Promotion

Primetime now offers two paths for Attendees to move from view-only mode (default) to interactive mode (promoted):

  • Raise Hand: The Attendee clicks the raise hand icon to send a promotion request to the Moderator
  • Moderator Invitation: The Moderator clicks the name of an Attendee to send a promotion invitation.
In both cases, the Moderator must approve the promotion, and the Attendee must consent to go interactive.

Changes and Fixes

  • Internet Explorer 9 no longer supported: IE users will need to upgrade to version 10 or later. This applies to all roles (Moderator, Presenter, and Attendee).
  • Anonymous Q&A Option: During event setup, organizers can now choose whether or not to allow attendees to post questions as "Anonymous" (default = allowed).
  • Reduced Privileges for Promoted Attendees: Promoted Attendees can broadcast their video and audio, but cannot share content or answer questions in Q&A chat.

 


BlueJeans Primetime, Release 1.9 – April 2, 2016

BlueJeans Network is pleased to announce BlueJeans Primetime 1.9, which introduces the following features:


5,000 Attendee Capacity

BlueJeans Primetime events can now support up to 5,000 attendees, up from 3,000 in the prior release.

Event Q&A

As an alternative to group chat, the Event Q&A feature lets Moderators and Presenters manage questions during a BlueJeans Primetime event. Attendees can:

  • Ask questions using their own name or anonymously
  • See questions asked by others
  • "Like" a question to raise its visibility
Any Attendee can ask a question, or like questions asked by others.

Meanwhile, Moderators and Presenters can either:

  • Answer a question, or
  • Remove it from the queue

Attendees are notified when their question is removed from the queue.

Enabling and Disabling Q&A


Planners can disable or enable Q&A when scheduling an event, or when editing a previously scheduled event:
The Q&A feature is enabled by default, but can be disabled when scheduling or editing an event.

 

Repeat Events

Organizers can now schedule repeating events that use the same Moderator, Presenter, and Attendee links for every instance.

Repeated events use the same Moderator, Presenter, and Attendee links for each instance.

 

Downloadable Transcripts

Once the event has concluded, the organizer can download transcripts of Q&A and event chat from their BlueJeans home page:

Event organizers can download transcripts of the Event Chat and Q&A.

 

Group Admin Settings

Group administrators can now manage Primetime settings and feature enablement from the Events tab in the Admin Console. Also displayed are usage statistics, the history of past events, and upcoming events for all Primetime hosts in your organization.

Define default settings and review Primetime usage on the Events tab.

 

Watermarks

Administrators can upload a graphic (such as a logo) that will watermark the video stream as viewed by attendees. To create a watermark, go to the Events tab on the Admin Console.

Watermark File Requirements:

  • File format: PNG with transparent background (recommended)
  • Maximum dimensions: 200 x 75 pixels
  • Maximum file size: 30 kb
When scheduling an event, organizers can choose whether or not to overlay a watermark on the video stream.

 

Attendee Email Collection

When scheduling an event, you now have to option to require that attendees enter an email address to attend.

 

Attend Events on Android Devices

With version 2.2 of the BlueJeans App for Android (released March 15, 2016), attendees can join Primetime events on their Android smartphones and tablets.

  • Requires Android 4.1 or higher
  • Note: Android devices will not display shared video clips, where Presenters upload a video to replay it during the event.


BlueJeans Relay, Release 2.2 – March 5, 2016

Release 2.2 of BlueJeans Relay provides:

  • Support for pushing meeting list to the Lifesize Icon/Phone 2nd Generation
  • Listener service performance improvements
  • Improvements in error reporting

Lifesize Icon & 2nd Generation Phone Meeting List Push Support

  • New Integration Support: Relay now integrates calendar applications and Lifesize Icon 400/600/other Relay compatible Icon models with the Lifesize 2nd Generation phone to make joining video meetings with one touch. Upcoming scheduled meetings are displayed on the phone touchscreen and display for quick access.Participants can now touch to join meetings with this native Lifesize hardware, with no need to enter a meeting ID, and no need for in-room placards.

Listener Service Host Performance Improvements

  • Memory Footprint: Listener Service memory usage has been tuned to improve performance. Administrators planning an upgrade are advised to allocate at least 1GB RAM for the Listener Service host.

Error Reporting Improvements

  • Actionable Error Messages: Relay now provides improved actionable error messages to guide meeting room participants when common problems occur, such as endpoints failing to join meetings. Participants also have the option to view and email detailed debugging information to their IT administrator from the endpoint. This release also includes improvements to logged messages for the Listener Service, making it easier for administrators to understand and troubleshoot issues within their span of control.

How to Upgrade

BlueJeans recommends that all Relay users upgrade to the latest release.

  • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
  • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

BlueJeans Service, Release 3.1 – February 20, 2016

BlueJeans Network is pleased to announce Release 3.1, which delivers new solutions and capabilities that make video meetings easier to host, join, and manage:

  • Command Center Pro 3.0 with Live Meeting Control: Live Meeting Control lets administrators monitor, moderate, and troubleshoot BlueJeans meetings from a central dashboard. With Live Meeting Control, administrators can offer live support, white glove service, and deployment optimization while ensuring the confidentiality and privacy of sensitive meetings.
  • Delegate Scheduling: Delegates can now schedule BlueJeans meetings on behalf of others. Delegate scheduling works with Microsoft Outlook 2010 and later, and the web-based BlueJeans calendar.
  • Regional Recording Storage: This new cloud storage option allows BlueJeans customers the option to store recorded meetings in a European data center.
  • Enhanced User Experience: Streamlined procedures and interface improvements speed entry to meetings and deliver a more friendly user experience. Highlights include a redesigned home page and seamless switching between computer and phone audio.
  • BlueJeans for HipChat: This integration brings one-click BlueJeans video meetings to every HipChat room.

Note: The 30-day release window for features associated with Release 3.1 begins on 20 February 2016. Feature availability may vary by service plan, location, and your organization's feature enablement preferences.


Command Center Pro 3.0 with Live Meeting Control

New in Command Center Pro, Live Meeting Control gives administrators moderator control for BlueJeans meetings throughout their enterprise.

Authorized Administrators can click any meeting on the Live Meeting Stats tab to see details and enable Live Meeting Control for that meeting

Command Center Pro 3.0 is the only Video as a Service (VaaS) dashboard to combine live service intelligence with centralized meeting management. Administrators can save time and improve employee net promoter scores (NPS) by offering live support and white glove service from any internet-connected computer, with the security and privacy capabilities expected of an enterprise-grade solution.

Live Support
From a dashboard of all meetings in-progress, authorized Administrators can resolve support requests from participants in real-time:

  • Remove distractions by muting any participant’s audio or video
  • Secure a meeting by removing unauthorized participants and locking the meeting
  • Eliminate audio feedback by muting the microphone responsible for the problem
  • Eliminate background noise by identifying and muting the participant responsible for the problem
  • Identify participants with network problems, such as low bandwidth, packet loss, or a high number of network hops
  • Answer questions by video, audio, group chat, and private chat
When Live Meeting Control is enabled for your enterprise, authorized Administrators can actively manage any live meeting

White Glove Service
From any network-connected location, Administrators can deliver “white glove service” to ensure the success of high-value, high-stakes meetings:

  • Support hosts and moderators by providing live support and meeting management services
  • Ensure that every participant sees the same layout by selecting and pushing layouts
  • Eliminate distractions caused by late-arriving participants by disabling entry tones and muting audio and video
  • Monitor and manage the experience of each meeting participant
  • Personally answer questions by joining the meeting at any time
Icons for audio, video, bandwidth, and active speaker status are shown for every participant. Administrators can click to toggle settings, and even remove participants from the meeting. Safeguards protect participants from being un-muted without their consent.

Security and Privacy
Security and privacy options protect the identity of meeting participants and the privacy of their conversations:

  • Selectively enable Live Meeting Control, first for your enterprise and then for each approved administrator
  • Lock sensitive meetings once all authorized participants have joined
  • Ensure confidentiality by managing meetings in Command Center without joining the meeting as a moderator
  • Display or hide personally identifying information (PII) on a per-Administrator basis
  • Automatically respect participant privacy with safeguards that give precedence to local microphone and camera mute settings
Selectively choose administrators empowered with Live Meeting Control

Availability
BlueJeans customers with Command Center Pro can contact support@bluejeans.com to enable Live Meeting Control for their organization. Customers with the standard version of Command Center can learn about upgrade options by contacting their BlueJeans account representative or sales@bluejeans.com.

Delegate Scheduling

Delegate Scheduling allows a user (Delegate) to schedule BlueJeans meetings on behalf of another user (Delegator), and works with:

  • BlueJeans Web Calendar
  • Microsoft Outlook 2010 and later (requires version 3.3 of the BlueJeans Outlook Add-In). Office 365 with Outlook clients installed on user's machine and hosted Exchange are also supported.
While the most common usage scenario for this feature may be between a manager and an assistant, it can also be used as a tool to improve productivity among team members. For example, a busy office worker may assign his colleague as a delegate to schedule and attend BlueJeans meetings on his/her behalf.

A manager (Delegator) can assign his own delegates. Alternatively, a BlueJeans account Administrator can add/designate users as delegates for a specific user (or users). Note that Delegate Scheduling must be enabled for both the Delegator and the Delegate accounts.



Configure delegates in the Admin console

Regional Recording Storage Option

Cloud recording is a standard feature of BlueJeans plans; by default, recordings are securely stored at US-based data centers. Now, BlueJeans customers who prefer to store their recordings in Europe for regulatory compliance or other reasons can opt for a Europe-based data center by emailing support@bluejeans.com.

Enhanced User Experience

BlueJeans 3.1 delivers numerous improvements to the user experience, both in-browser and with the BlueJeans app.

New Home Page
The "My Meetings" page sports a sleek new look, and makes it easier than ever to join and schedule meetings, play recordings, and access account settings.

Welcome to your new BlueJeans home page

Restyled Toolbar with Audio Assist A restyled toolbar with clear text labels makes it easy to access features like Audio Assist, where participants can switch between computer and phone audio without leaving the meeting.

Restyled toolbar with easy Audio Assist

"Now Talking" Tab
The Participants panel features a tab that displays the names of active speakers, making it easy to identify (and mute) audible distractions.

BlueJeans for Google Chrome offers a streamlined user experience with no need to install the BlueJeans browser plugin or desktop app. While the no-download experience can be quick and convenient, limitations in Chrome can cause problems when screen sharing a specific application. As a workaround, BlueJeans has removed the application sharing option from Chrome: instead, users can share their full desktop into the meeting. If application-specific sharing is a priority, install the BlueJeans App for Mac and Windows.

Quick Entry for Guests
Previously, guest participants were prompted to type both their name and email address before entering a meeting. With this release, guests can quickly join the meeting and then enter their name:

Guests can join meetings more quickly, with fewer clicks.
Note: While Quick Entry is the new default with BlueJeans 3.1, you can revert to the previous entry sequence by contacting support@bluejeans.com.

Updates to Mobile Apps

For the latest information on updates to mobile apps, please visit BlueJeans on the App Store and on Google Play.

BlueJeans for HipChat

With BlueJeans for HipChat, users can launch a video meeting from any HipChat room. As with every BlueJeans meeting, additional participants can join from any supported endpoint, including computers, mobile devices, phones, and video room systems.

Launch a BlueJeans Meeting from any HipChat room

Upon GA, expected near the end of February, 2016, administrators can enable BlueJeans for HipChat at HipChat Integrations.


BlueJeans Relay, Release 2.1 – February 6, 2016

Release 2.1 of BlueJeans Relay provides new administrative properties for asset management, enhanced access token control, and navigation improvements that make Relay deployments easier to manage.


Asset Management & Notification Enhancements

  • New Administrative Properties: For Relay Listener Services and Endpoints, IT administrators can now submit information related to External ID, Asset ID, Location and Point of Contact to enable effective tracking and management of their infrastructure.

  • Point of Contact:While saving any changes to their Enterprise settings, existing Relay customers will be prompted to provide an email address for a designated contact with whom BlueJeans can communicate time-sensitive information. This field will be a mandatory field for new customers at the time of creating their account.

Enhanced Security Measures

  • Active Access Token Control: Relay will now list active access tokens within the Enterprise. Administrators have the ability to revoke any unwanted tokens.

Navigation Improvements

  • Endpoint Health Information: The Endpoint detail screen in the Relay Administration interface now displays endpoint health check status (Online/Offline), making it easier for administrators to access this information in a single place.

How to Upgrade

BlueJeans recommends that all Relay users upgrade to the latest release.

  • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
  • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

BlueJeans Relay, Release 1.10 – December 19, 2015

Release 1.10 of BlueJeans Relay supports additional room systems and calendars, streamlines the setup process, and makes Relay deployments easier to manage.


New Room System Integrations

  • Cisco IX5000 Series TelePresence Systems: Integrates with the Cisco Touch 10 tablet controller for touch-to-join access to BlueJeans meetings. With this integration, there’s no need to run Relay Touch software on a dedicated tablet.
  • StarLeaf GT Mini 3330

Streamlined Setup

  • Exchange Setup Automation: When configuring the Listener Service for Microsoft Exchange, Relay will auto-discover SOAP URI and verify credentials.
  • Office 365 Hybrid Mode: Relay now supports Office 365 in both cloud and hybrid deployment modes.
  • Listener Service Version Check: During setup, the Listener Service will automatically check for the latest available software versions.

Easier to Manage

  • Relay Touch Lock: Administrators can set passwords to prevent unauthorized users from changing tablet settings.
  • Many stability and reliability improvements

How to Upgrade

BlueJeans recommends that all Relay users upgrade to the latest release.

  • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download package includes both the Relay Listener Service software and updated documentation for administrators and end users.
  • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

BlueJeans Service, Release 3.0 – October, 2015

The components of BlueJeans 3.0 deliver significant upgrades for desktop and mobile users, new integrations with third-party applications, and time-saving improvements for Outlook and Google Calendar users. Powered by behind-the-scenes performance enhancements that improve the quality of experience for every participant, BlueJeans 3.0 delivers a faster and better experience for more effective meetings.

Some components of BlueJeans 3.0 are available today, while other will be made available over the coming weeks.


New and Upgraded Components:

BlueJeans App for Windows and Mac

The latest version of the BlueJeans app features a new user interface, better audio and video clarity, new audio capabilities, and performance optimization.

  • Recommended For: Anyone who wants optimal quality and the richest feature set on their desktop system.
  • Operating Systems: Windows and Mac
  • Availability: Enablement phase begins 24 October 2015
  • How to Upgrade: When you choose the BlueJeans App to join a meeting, the latest version will install automatically.

BlueJeans for Browsers

The new BlueJeans for browsers experience features a new scheduling page, new user interface, better audio and video clarity, new audio capabilities, and performance optimization.

  • Recommended For: Regular participants and guests who don't want to install the BlueJeans app on their system.
  • Operating Systems: Windows, Mac, and Linux
  • Compatible Browsers: Chrome, Firefox, Internet Explorer, and Safari
  • Availability: Enablement phase begins 17 October 2015
  • How to Upgrade:
    • Chrome: No download or installation required.
    • Firefox, Internet Explorer, Safari: When you choose your Browser to join a meeting, the latest version will install automatically. Alternately, you can download the BlueJeans browser plugin now.

Updated BlueJeans Mobile Apps

The latest BlueJeans mobile apps feature a new user interface, quick-action menus, and modes to conserve data and battery life.

  • Devices: Apple and Android smartphones and tablets.
  • How to Upgrade: Download the latest versions on the App Store and Google Play.

New Integrations

  • Slack: With BlueJeans for Slack, you can start a BlueJeans meeting from any conversation or channel. Learn how to integrate BlueJeans with Slack.
  • Canvas: With BlueJeans for Canvas, educators, students, and administrators can schedule, attend, and replay video classes, study groups, and seminars from within the Canvas LMS. Learn how to integrate BlueJeans with Canvas.
  • VMware Workspace Suite: Find BlueJeans in App Configuration for Enterprise for single sign-on convenience and integrated provisioning.

Updated Calendar Integrations

  • Microsoft Outlook Add-in, Version 3.2: Schedule, edit, host, and join meetings from Outlook. New in this release:
    • Right-Click Calendar Support: Right click on the calendar to schedule a BlueJeans meeting for that time.
    • Remove Meeting Information: In any calendar appointment with a BlueJeans meeting, you can now remove only the BlueJeans meeting information while leaving other meeting notes intact.
    • More Improvements: Simplified user interface for scheduling and joining meetings, improved sign-in process, and other performance enhancements and bug fixes.
  • Google Calendar Extension: Enjoy one-click entry to BlueJeans meetings from Google Calendar appointments. Install from the Chrome Web Store.

BlueJeans Relay, Release 1.8 – October 10, 2015

Release 1.8 of BlueJeans Relay delivers the following new features:


What's New

  • Mute/Unmute Mute and unmute the conference room's microphone from the Relay Touch application.
  • Private and Redacted Modes for Conference Rooms: By default, the Relay Touch app displays the subject line for each scheduled meeting, and supports touch-to-join. Now, administrators can specify that all meetings scheduled for a specific endpoint will be treated as either private or redacted. These settings can be accessed in the Endpoints section of the Administrator Console, under Advanced Options:
    • Private: In this mode, every scheduled meeting is listed as "Private Meeting" on the conference room's Relay Touch tablet, and touch-to-join is disabled. Use Private mode when you only want to show free/busy status for a conference room.
    • Redacted: In this mode, every scheduled meeting lists the organizer's name rather than the subject line, and touch-to-join is supported. Use Redacted mode to prevent Relay Touch from displaying potentially sensitive information about a scheduled meeting.
  • Installer Improvements: Both the Listener Service and Relay Touch app are easier than ever to install and configure.
  • Relay Mesh REST API: An integration mechanism to support customization of your BlueJeans Relay deployment.

How to Upgrade

  • Listener Service: Visit the Downloads page to download the latest version for your operating system.
  • Relay Touch App: Use your tablet's update feature, or install from Google Play

BlueJeans Relay, Release 1.5 – July, 2015

Version 1.5 of BlueJeans Relay adds calendar support for Microsoft Office 365.


BlueJeans Service, Release 2.11 – July, 2015

During the release window that completes on August 17, 2015, your BlueJeans service will gain a number of new features and enhancements. Highlights include BlueJeans WebRTC for Google Chrome, integration with the Canvas Learning Management System, and a ROI calculator in Command Center that estimates reductions in carbon emissions and travel expenses.


New Features:

BlueJeans WebRTC for Google Chrome

With BlueJeans WebRTC, Chrome users can participate in meetings within a browser tab, no plugin required. Scheduled to be enabled for all BlueJeans customers by August 17, 2015, BlueJeans WebRTC delivers a fully collaborative experience within Google Chrome, multipoint video, bi-directional content sharing, text chat, and cloud recording capabilities. Users familiar with the BlueJeans plugin for Firefox, Internet Explorer, and Safari, or with the BlueJeans App for Mac and Windows, will feel right at home with BlueJeans WebRTC:


BlueJeans Meeting in a Chrome browser tab

When Google discontinued support for plugins in April, 2015, Chrome users would enter BlueJeans meetings in a different browser or with the standalone BlueJeans App. Once BlueJeans WebRTC for Google Chrome is enabled for your organization, Chrome users will enjoy a faster and more convenient collaboration experience:

  • Direct Access: Host, join, and participate in a live BlueJeans meeting directly within Google Chrome.
  • Fast and Easy: With nothing to download or install, participants can join meetings from most any Mac, Windows, Chromebook, or Chromebox system, even public and shared computers that don't allow new software.
  • Choice for Everyone: Desktop participants can choose the participation option that works best for them, BlueJeans WebRTC for Google Chrome, the BlueJeans Plugin for Firefox, IE, and Safari, or the BlueJeans App for Mac and Windows systems.

Feature Updates
Because BlueJeans WebRTC works entirely within Google Chrome, some features work differently than with the BlueJeans plugin used with other browsers, or than with the BlueJeans app:

  • Screen Sharing: After clicking the Share Screen button for the first time, users are prompted to install the BlueJeans Meeting Chrome extension.
    • Some applications may not always display as expected: for example, PowerPoint in presentation mode works best when sharing the entire screen rather than sharing only the PowerPoint application.
    • When sharing content, you will not receive far-end video.
    • When receiving content, you can adjust the relative sizes of content and video with the slider, but you cannot pop out video as a widget.
  • Audio Settings: BlueJeans WebRTC automatically uses the default speaker device for your system. To change devices, go to your system's audio settings.

Known Issues

  • Video Muting: When you toggle your webcam to privacy (video muting), the camera light will remain on, although your video is not being shared into the conference.
  • Lossy Networks: While BlueJeans WebRTC normally delivers high-quality participant video, low-quality connections can cause video to freeze.
  • Video Upload: The video upload feature, where you can upload and replay an MP4 file in a meeting, is not yet supported.

BlueJeans for Canvas

The BlueJeans for Canvas integration lets everyone with a Canvas account schedule, attend, and replay video meetings recordings within the Canvas LMS. To use the Canvas integration during the limited availability phase (expected to begin in early September, 2015), please send an email stating your interest to support@bluejeans.com.

  • Easier for Teachers: Quickly add BlueJeans meetings to courses and host video "office hours" right inside Canvas.
  • Accessible for Students: Distance and absent students can attend classes, meet with instructors and fellow students, and replay recorded lectures and events.
  • Ideal for IT: By integrating the BlueJeans cloud video service with Canvas, IT can deliver self-service video collaboration to administrators, educators, and students. There's no need to manually create accounts: auto provisioning allows everyone with a Canvas account to schedule and attend meetings.

BlueJeans for Slack (Limited Availability)

BlueJeans for Slack allows users to initiate BlueJeans meetings with the /bluejeans slash command. To use the integration during the limited availability phase (expected to begin in early September, 2015), please send an email stating your interest to support@bluejeans.com.

Command Center: ROI Dashboard for BlueJeans Meetings

Command Center now includes an ROI dashboard that estimates reductions in carbon emissions and travel expenses. By estimating the distances and likely travel methods between meeting participants, the dashboard calculates the miles, carbon emissions, and travel costs saved by conducting these meetings over BlueJeans:

Command Center: Content Statistics

Just as with video and audio, Command Center now reports performance statistics on shared content:

BlueJeans for Android: Screen Sharing and Localization

BlueJeans for Android now lets you share your smartphone or tablet screen directly into a BlueJeans meeting:

  • Share Pictures, Documents, and Apps: Browse to and share any app on your Android device. Remote participants see exactly what you see.
  • Dynamic Presentations: Share slides from your Android tablet for walk-around flexibility and to free your laptop's screen for conference moderation and chat.
  • App Demos and Training: Join a BlueJeans meeting with your Android device to conduct demonstrations and user training for any Android app.

Also new: localization for French, German, and Spanish.

BlueJeans Relay 1.5

Version 1.5 of BlueJeans Relay adds calendar support for Microsoft Office 365.

BlueJeans Primetime 1.4

Version 1.4 of BlueJeans Primetime increases event capacity and supports the option to dial into events by phone.

  • 3,000-Attendee Capacity: Primetime now supports up to 3,000 viewing attendees, an increase from the previous limit of 2,000.
  • PSTN Support: In situations where a telephone is the only means of connecting to a Primetime event, panelists and attendees can now dial in for an audio-only experience.

BlueJeans App 1.4

Version 1.4 of the BlueJeans App for Mac and Windows delivers significant performance improvements and adds support for Windows 10. Here's how to upgrade:

  • End Users: You can download and install before your next meeting, or update when you next join a meeting with the App
  • Administrators: Request a link

Additional Enhancements and Fixes:

More information about additional enhancements and fixes in Release 2.11 can be found in your Admin Console (login required).


BlueJeans Relay, Release 1.4 – May 6, 2015

BlueJeans Network is pleased to announce the release of BlueJeans Relay 1.4


What's New

  • telyHD Pro: BlueJeans Relay now supports the telyHD Pro huddle room system.
  • Private Meetings: When a scheduled meeting is designated as private, only the words "Private Meeting" (rather than the meeting's title) will appear on the Relay Touch app.
  • Improvements and Bug Fixes:
  • Additional performance and reliability improvements, including an alternate sharing method for Google Calendar and improved polling performance for Microsoft Exchange.

Although current users can continue to use BlueJeans Relay without upgrading their software, an upgrade to version 1.4 is required to get the new features and fixes.

Download BlueJeans Relay 1.4.


BlueJeans Service, Release 2.10 – May 23, 2015

Highlights of Release 2.10 include a new BlueJeans app for Mac and Windows, a Primetime dashboard in Command Center, and additional global numbers for dial-in participants.


New Features:

General Availability of the BlueJeans App for Windows and Mac

Version 1.3 of the BlueJeans application is now generally available for Windows and Mac users. When installed, the live in-meeting experience takes place in the BlueJeans app, rather than in a browser tab. Out-of-meeting features, such as scheduling, administration, and Command Center, are still accessed in a web browser. The BlueJeans app has the same design, features, and workflow of the browser plugin, accessed from the home screen:

Note that this version of the BlueJeans app does not yet support Linux systems, Primetime events, or languages other than English. In these cases, please continue to choose the Browser connection option

How to Get the App
The app will download automatically when you choose the Desktop App connection option:

Users and administrators can also download the BlueJeans App from http://bluejeans.com/downloads.

Additional Dial-In Numbers

When meeting participants lack internet access and can't take advantage of the enhanced audio experience provided by the BlueJeans apps for iOS and Android, they can join a meeting by telephone. BlueJeans has expanded the number of global cities and countries with local access numbers. New local numbers include:

  • Australia:
    • Adelaide: +61870708060
    • Brisbane: +61731234461
    • Perth: +61863654437
  • Bahrain: +97316196656
  • Malaysia (Kuala Lumpur): 2 +60389885356

The following numbers have changed, and are now part of the standard BlueJeans service (previously, callers from these countries incurred additional charges):

  • Colombia (Bogotá): +5715086956
  • South Korea (Seoul): +82260224240

Please visit BlueJeans Dial-In Numbers for the complete list.

Premium Dial-in Numbers for India

In addition to the standard dial-in numbers included at no extra charge with BlueJeans service, BlueJeans lets you serve dial-in participants from additional countries for an additional per-minute fee (you need to provide a separate payment option to enable this option). New numbers in India provide dial-in access at a lower per minute charge:

  • India Toll-free DTS
  • Chennai

For additional locations and more information, please visit the international access number topic in the BlueJeans knowledgebase.

Scheduled Meetings with Personal Meeting ID

When scheduling a meeting on your My Meetings page, you can now choose to use either a one-time meeting ID (existing functionality) or your personal meeting ID (new option).

Skype For Business Support

Skype for Business users can now join a BlueJeans meeting by choosing the Microsoft Lync connection option:

The meeting will open in the installed Microsoft client (Skype for Business, Lync 2013, or Lync 2010).

Command Center: Privacy View

When enabling a user for Command Center access within the Enterprise Admin interface, you can now specify whether or not that user can see Personally Identifiable Information (PII) (such as names and email addresses) and remove the option to export usage data.

To obscure PII data (as shown above) for a specific user:

  1. From the Admin interface, click Manage Users
  2. On the View/Edit tab, click the pencil icon to edit settings for a specific user
  3. Click the Enable Privacy Settings box to prevent this user from seeing PII data in Command Center:
  4. Scroll to the bottom of the page and click Save Changes

Command Center: Events Dashboard

A new Events Dashboard displays information about your organization's Primetime events. Metrics include:

  • Usage graphs by date and event size
  • Utilization by role (Moderator, Presenter, Attendee)
  • Top Users
  • Top Events by number of endpoints and total aggregate minutes

If your organization has not yet purchased or hosted a Primetime event, the Events tab will display information about BlueJeans Primetime, an online video events service for up to 2,000 attendees.

Additional Enhancements and Fixes:

More information about additional enhancements and fixes in Release 2.10 can be found in the Admin Console (login required).


BlueJeans Relay, Release 1.3 – May 2, 2015

BlueJeans Relay 1.3 adds support for BlueJeans Primetime events, expands the range of verified room system models, and delivers other enhancements, fixes, and performance improvements.


New Features:

Newly-Verified Room Systems

BlueJeans Relay has been verified to work with many Polycom VSX and Tandberg MXP/F room system models. While compatibility is likely with most H.323 and SIP-based room systems, you can review the current list of tested and verified room systems here: BlueJeans Relay Requirements.

BlueJeans Primetime Events

As an alternative to pairing a room system from their computer, Presenters and Attendees can now join room systems to public BlueJeans Primetime events using the Relay Touch app.

Remember that room systems display only audio and video, and cannot access Primetime features like private and public chat. In addition, room systems joined as Attendees cannot be promoted to the Presenter role unless they are first paired using a computer. We recommend using Relay to join Primetime events when:

  • No computer is available: While we recommend pairing room systems to Primetime events, joining via BlueJeans Relay can make sense when a participant's computer has malfunctioned or has a depleted battery.
  • Broadcast-only: When attendees don't want the option to be promoted to a Presenter role, they can gather in conference rooms to watch and listen together, eliminating the need to stream the event to each attendee's computer or mobile device.

Supported Roles: Presenter and Attendee

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  • Presenter: When the Primetime Presenter link appears in the calendar appointment for the conference room, Relay Touch will join the Primetime event in the Presenter role, where both audio and video may be broadcast to attendees, as determined by the event moderator.
  • Attendee: When the Primetime Attendee link appears in the calendar appointment for the conference room, Relay Touch will join the Primetime event in the Attendee role. Audio and video from the room system are never broadcast into the event.

Not Supported: Moderator

  • Moderator: Because Primetime events cannot be managed with a room system alone, the Moderator role is not supported by BlueJeans Relay. When the Primetime Moderator link appears in the calendar appointment for the conference room, Relay Touch will instead join the Primetime event in the Attendee role.

Enhancements:

Enhancements in BlueJeans Release 1.3 include:

  • Admin Console: Summary statistics about Listener Service and Endpoint health, enhanced encryption testing capability.
  • Various performance improvements and bug fixes

How to Upgrade

To upgrade your deployment of BlueJeans Relay to version 1.3, you will need to upgrade both the Listener Service component running on your network, and the Relay Touch app on your tablets. For instructions, please see the updated Getting Started guide.


BlueJeans Service, Release 2.9.5 – Mar 28, 2015

Release 2.9.5 of the BlueJeans service, scheduled for implementation on March 28, 2015, enhances performance, adds features, improves the user experience, and supports new products.


BlueJeans Meetings: Desktop Experience

Performance Enhancements

Users will enjoy numerous performance enhancements when using the BlueJeans browser plugin, including:

  • Reduced CPU Utilization: Increased efficiency with the BlueJeans browser plugin improves performance of other concurrently running applications and extends battery life.
  • Higher Resilience: Better audio and video quality over connections with high packet loss.
  • High-Bandwidth Capabilities: Take advantage of high-bandwidth connections to deliver enhanced audio and video performance.
  • Content Sharing Quality Improvements: Reductions in pixelation, artifacts (especially on solid colors), and flickering improve the quality of shared content in the browser plugin and when displayed on room systems.

Improved Chat Notifications for Browser Users

To make sure that meeting participants are aware of new chat messages, we have added unread message notifications:

  • Animated Chat Notifications: A semi-transparent pulse effect now draws extra attention to unread chat messages:
  • Mac Banner Notifications: If a Mac user is not already focused on the chat panel (reading messages), unread chat messages prompt a Banner notification. Note that when prompted, Mac users will need to approve notifications from bluejeans.com to enable this feature:
  • Windows Notifications: If a Windows user is not already focused on the chat panel (reading messages), unread chat messages will prompt a "toaster" notification from the Windows Toolbar:

Streamlined Access to Your Personal Meeting Room

Access to your BlueJeans personal meeting room has been streamlined so participants can immediately choose their Connection Option by going to https://bluejeans.com/your_username (previously, participants would first see a list of "published meetings").

Updated Welcome Screen

When you join a meeting with the browser, you will notice a new look & feel to the welcome screen that displays when you are the only person in the meeting. You can click the icons to take action:

Changes for Chrome Users

In version 42 of the Chrome web browser (expected early- to mid-April, 2015), Google will change the default setting for NPAPI plugins like BlueJeans from enabled to disabled. When NPAPI plugins are disabled in the installed version of Chrome, you can still access My Meetings, pair with room systems, and conduct administrative tasks. However, your experience will change when joining a BlueJeans meeting as a browser participant:
 
Chrome Version
Chrome 41
Chrome 42
NPAPI Default Setting
Enabled
Disabled
 
 
PC: Participant enters the live meeting in a new Internet Explorer window
Joining a meeting with the Browser connection option
Participant enters the live meeting in a Chrome tab
Mac: Participant enters the live meeting in a new Safari window
Linux: Participant enters the live meeting in a new Firefox window
All other BlueJeans features (scheduling, pairing, Command Center, etc.)
No change
No Change
 

Although the live in-meeting experience will take place in a separate browser window, the feature set, user interface, and performance is consistent across browsers. There's no need to install a separate plugin for each browser.

Re-Enabling NPAPI Plug-in Support in Chrome 42

While a future version of Chrome (expected in September) will permanently disable support for NPAPI plugins, these Knowledge Base articles explain how to re-enable NPAPI plugins in Chrome 42 to preserve the current in-Chrome experience:

Please visit the BlueJeans and Chrome FAQ in the Knowledge Base for additional information and answers to frequently asked questions.

Ultimately, Chrome users will participate in BlueJeans meetings using either the upcoming BlueJeans desktop application or via WebRTC, as described in the following sections. BlueJeans

BlueJeans Desktop Application (Early Access)

As of April 1, 2015, administrators can contact Customer Support to request early access to a pre-release version of the BlueJeans desktop application. When installed, the live in-meeting experience takes place in the BlueJeans desktop app, rather than in a browser tab. Out-of-meeting features, such as scheduling, administration, and Command Center, are still accessed in a web browser. The BlueJeans desktop app has the same design, features, and workflow of the browser plugin.

Please visit the Desktop App Knowledge Base article for more information about the BlueJeans desktop app.

BlueJeans for WebRTC (Roadmap)

As of April 2015, the live in-meeting BlueJeans experience requires a browser plugin or the upcoming BlueJeans Desktop app. An upcoming WebRTC-based experience will offer essential in-meeting features in any compatible browser with no need to install a plugin or app. A separate communication will give more details about the WebRTC-based feature set and user experience closer to release, expected in June 2015.

Mobile Devices: New Audio-Only Experience

Mobile participants who want to participate by audio-only are now encouraged to use the BlueJeans app on their mobile device. In audio-only mode, the BlueJeans app offers a significantly better experience than dialing in via PSTN, and uses less data and battery power than full video participation:
  • Wideband Audio: Clearer and louder audio makes it easy to hear and be heard.
  • Mode Switching: Participants can switch between audio-only and audio + video modes at will.
  • No Dialing Required: Touching a BlueJeans URL on a mobile device launches the app and joins the meeting with no need to dial an access number or enter a meeting ID. This process is significantly safer and more convenient when driving or otherwise on the move.
  • Rich Interactivity: Even in audio-only mode, participants can chat with others in the meeting, view shared presentations and documents, and access the attendee list.

Although they would miss out on these benefits, participants can still choose to dial-in to a meeting via PSTN by dialing the local access number and then entering the Meeting ID when prompted.

Product Announcements:

Command Center 1.1 (Updated)

Command Center version 1.1 delivers several new features to give you more service intelligence about your BlueJeans deployment. Depending on your deployment, you have access either to Command Center Basic (free for all BlueJeans customers) or Command Center Pro (part of the Management Package).

New in Command Center Basic
This feature is available for all BlueJeans admins:

  • Global Search: Search and retrieve data from the Command Center dashboard:

New in Command Center Pro
In addition to Global Search, these new Command Center Pro features are accessible to BlueJeans admins with the Management Package:

  • Recording Analytics: Displays top users by recording count and storage:
  • Ports Dashboard: Display number of concurrent endpoints connecting to BlueJeans across time for all meetings:
  • Feedback Summary Dashboard: Displays quality ratings given by meeting participants.

BlueJeans Primetime (General Availability)

The BlueJeans Primetime interactive video events service, currently in Limited Availability, will become Generally Available on March 28, 2015. Primetime brings the video-centric experience of BlueJeans meetings to large events, making it an ideal platform for town hall meetings, webcasts, and any online event that would benefit from enhanced moderation control and the capacity for up to 2,000 attendees.

  • Up to 100 fully-interactive presenters
  • Up to 2,000 watch-and-listen attendees (no plugin required)
  • Enhanced moderation controls, including the ability to promote an attendee to a fullyinteractive presenter

BlueJeans Primetime is sold on a per-event basis, with multi-event discount packages available. Learn more about Primetime at bluejeans.com/primetime, or contact sales@bluejeans.com.

BlueJeans Relay (General Availability)

BlueJeans Relay is a software solution that integrates customer-premise components and applications with the BlueJeans cloud. Relay Touch, the first solution powered by BlueJeans Relay, integrates calendar applications, conference room systems, and everyday tablet computers to make joining a BlueJeans meeting easy and automatic. With scheduled meetings displayed on the Relay Touch app, participants can touch to join meetings from most H.323- and SIP-based conference room system, with no need to dial, pair, or enter a meeting ID.

BlueJeans Relay is free for all BlueJeans customers, although you must supply a suitable server to host the software and compatible tablets to deploy in your conference rooms. Once released (scheduled for March 31, 2015), you can find additional information at bluejeans.com/features/relay.

BlueJeans for Salesforce (Updated)

BlueJeans for Salesforce integrates video collaboration and screen sharing within Salesforce and Chatter. This update adds support for Activity History logging within Accounts and Opportunities. Learn more about BlueJeans for Salesforce at the Salesforce App Exchange.

 

Note: While we expect features described in this document to be implemented by their scheduled release dates, BlueJeans may alter the availability date for one or more components to ensure quality and reliability.


Outlook Add-In Release 3.0 – Mar 03, 2015

Release 3.0 of the Outlook Add-In makes it easier to launch, schedule, and manage BlueJeans meetings from within Outlook 2010 or 2013 for Windows.


New Features:

Instant Meeting

Start an instant BlueJeans meeting directly from Outlook.

Smarter Scheduling

When adding a BlueJeans meeting to a calendar appointment, you can now edit the invitation text and add attachments before sending the invitation to attendees.

Edit and Update Appointments

For existing calendar appointments that already contain a BlueJeans meeting, you can now edit the content, date, and time, add participants, and send updates.

What's New

Click "About" from the BlueJeans drop-down menu to open a window with descriptions of new features and fixes in the currently installed version of the Outlook Add-In.

Single Sign-On (SSO)

Performance improvements and fixes.

Additional Information:

Prerequisites

Like prior versions, Release 3.0 of the Outlook Add-In is compatible with Outlook 2010 and 2013 for Windows only. Note that Outlook 2011 for Mac does not support add-ins or plug-ins.

Availability

Scheduled for release on February 28, 2015.

Installation Instructions

  1. Visit http://bluejeans.com/downloads
  2. In the Outlook Add-In section, click Download Now
  3. Once downloaded, double-click the executable file to initiate the installation process. The new software will replace any previously installed version of the BlueJeans Outlook Add-In.

BlueJeans Service, Release 2.9* – Jan 3, 2015

This update to the BlueJeans service includes new features and product enhancements. See below for further details.


New Features:

Application Sharing

Now users have more content sharing options. In addition to sharing your full desktop, you can elect to share a specific application, such as PowerPoint, Word or a web browser. When you select an application to share, nothing else on your monitor is visible to other meeting participants.

Command Center – User Feedback Data

Command Center now has the ability to show the quality feedback users submitted at the conclusion of their meeting. This allows IT Administrators to correlate the user's feedback with the actual meeting quality data captured by Command Center, thus closing the loop on quantitative and qualitative feedback.

Feature Enhancements:

Floating Video Widget

When a meeting participant begins to share his or her screen, all other participants will now see the content in full screen, with a floating video widget to display other meeting participants. This widget can be moved and resized to the liking of the viewer. The traditional BlueJeans Content Slider is still available if you prefer that approach to viewing content without a floating widget. Simply hover over the content to expose the slider, slide it to the left, and the floating widget will disappear.

Floating Widget

Content Slider

Browser Plugin Installation Resiliency

In the event that a plugin update is available, but the upgrade fails, the user will still be able to join the meeting with the plugin that was previously installed. This allows the user to attend the scheduled meeting and re-attempt to upgrade the plugin afterward.

Chrome 39 Support

The latest version of the Google Chrome browser requires the use of a 64-bit plugin, which BlueJeans now provides for OS X operating system. Development of a 64-bit plugin for Windows is in progress, but BlueJeans does currently support the 32-bit Windows version.

In-Meeting Quality Notifications

BlueJeans has been making regular improvements to the user experience. Under certain conditions, there will now be in-meeting notifications designed to recommend user adjustments that will improve meeting quality. BlueJeans will now notify users for the following conditions:

  • Speaking While Muted – In cases where a user's microphone is receiving audio but is muted within the BlueJeans meeting, a notification will be provided to the user recommending they unmute to speak within the meeting.
  • High CPU Usage – Meeting participants that have high CPU usage can experience both audio and video quality issues. When this happens, the meeting participant will be notified that he or she may want to close some applications or turn off the webcam.

Streamlined Browser Join Flow – GA

With the 2.9 release, BlueJeans is moving to a new browser join flow for all customers, unless you have specifically requested to continue using the older join flow.

The new join flow accommodates users who are accustomed to joining meetings by dialing in on the phone, then joining on video. Now, users have three options for sending/receiving audio and video. If you prefer to receive audio through your phone, selecting option 3 will prevent an audio feedback loop that some users were experiencing:

These are the features that are scheduled to be released on Jan. 3rd, 2015. While we fully expect all features to go live as planned, small delays do sometimes occur as we work to deliver the quality service that our customers have come to expect. Have questions or feedback about the release? Share your thoughts in the BlueJeans Community

Release 2.8* – November 1, 2014

This update to the BlueJeans service includes new features and product enhancements. See below for further details.


New Features:

Command Center – General Availability

The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to IT organizations, including the ability to visualize, measure and manage their BlueJeans deployment.

Command Center has two versions: Basic and Pro.

Command Center Basic features include:

  • Deployment Dashboard: See status, utilization, and geographic distribution at-a-glance.
  • Historical Reports: Meeting, endpoint, and network metrics for every conference.
  • Instant Access: Powered by the BlueJeans cloud, you get deployment-wide reports with nothing to install, configure, or maintain.

The optional Command Center Pro upgrade adds:

  • Real-Time Meeting Metrics: Review metrics like host names, size, and recording status.
  • Real-Time Endpoint Metrics: Monitor quality-of-experience metrics for every endpoint.
  • Real-Time Network Metrics: Graph quality metrics like bitrate, jitter, and packet loss.
  • Data Export: Export metrics in CSV format for further analysis.

With the 2.8 release, Command Center will be generally available and all customers will receive complimentary access to Command Center Pro for a period of 30 days following the release. After the 30-day trial has expired, all customers who have not elected to upgrade will revert to Basic functionality.

As a BlueJeans administrator, you can provide Command Center access to additional users within your organization at your discretion through the admin console (Manage Users > View / Edit Users)

Localization – French, Spanish and German

The 2.8 release adds support for French, German, and Spanish. This includes in-product text for the web browser and mobile endpoints, email invitations, and the web-based administrative console. To change your language settings, go to Personal Settings > Preferred Language. Bluejeans.com visitors can also change their language on the home page (coming on October 25th).

Microsoft Lync Connectivity Improvements

Now, it is easier than ever to join a BlueJeans meeting directly from Microsoft Lync. For instructions on how to add a BlueJeans
Contact to Microsoft Lync, click here.

For Windows Users:
Simply hover over the BlueJeans Contact and click the Video icon.

When presented with the IVR dialog use your numeric keypad or launch the keypad for the Lync chat window to enter the meeting ID.

For Mac users:
(Note Lync version must be 14.0.10 for keypad to work)

Click on the BlueJeans contact and click the "Start a video call" icon

When presented with the IVR dialog use your numeric keypad or launch the keypad for the Lync chat window to enter the meeting ID.

Feature Enhancements:

Screen Sharing Improvements

Usability
Now, the screen-sharing button is more visible to users participating in a meeting from the browser endpoint. There is also an improved flow that requires fewer clicks to begin sharing.

Additionally, adjustments have been made to overall interface behavior when receiving screen sharing, including the roster panel collapsing to provide increased screen real estate.

Clarity
Due to significant enhancements, screen sharing quality and crispness will be greatly improved, in addition to being more resilient in low bandwidth scenarios.

Alternate, Streamlined Browser Join Flow

After rigorous user testing, BlueJeans is unveiling a new process for joining a meeting from the browser endpoint. It accommodates users who are accustomed to joining meetings by dialing in on the phone, then joining on video. The new join flow will not cause an audio feedback loop and should simplify the join experience for new users:

Please contact BlueJeans Customer Support to request that this join flow be enabled for your user account or enterprise. We recommend requesting this feature if you have heavy PSTN usage within your organization.

Improved Telephone Audio Quality

Improvements have been made to enhance the audio quality for participants that must dial into a meeting.

Improved Recording Playback

To improve the responsiveness of recording playback through a web browser, we have built a new media player. Now, users of Enhanced Recording have a better experience playing, pausing and scanning through their meetings.

Single Sign-On (SSO)

Provisioning Improvements
In the past, users could only be provisioned when logging in directly from their organization's main landing page. Now, users can be provisioned the first time they log in from the Outlook plugin or any BlueJeans mobile client. Please contact Customer Support for more details on setting this up.

Log In from main website
BlueJeans meeting participants from organizations utilizing single sign-on can now log into their accounts directly from bluejeans.com.

 

Video Capture Card Improvements

Several small bugs were resolved to improve the range of compatibility that BlueJeans has with various video capture card models.

Have questions or feedback about the release? Share your thoughts in the BlueJeans Community

BlueJeans Service, Release 2.7 – Aug 30, 2014

This update to the BlueJeans service includes new features and product enhancements. See below for further details:


New Features:

User Tagging

BlueJeans now enables enterprise admins to tag users with information, such as their department (Marketing, Sales, etc.) This provides the ability to do things like internal bill-back by associating specific departmental tags with BlueJeans meeting usage.

You can find these settings at: Admin / Manage Users / (click username)

Once you click on a user, you can add a tag at the bottom of their user profile.

If you click on the "Export User List" link at the bottom of the user list, you can also export a CSV file to analyze the data in Excel, or other applications.

Video Capture Card Camera Support

BlueJeans now supports capturing video from Video Capture cards, allowing participants to use analog cameras. Audio capture through video capture cards is currently not supported but will be coming soon.

Feature Enhancements:

VP8 Support

BlueJeans is now adding support for the VP8 codec for video and content sharing. This provides an improved video media quality experience in low-bandwidth situations.

64-Bit Internet Explorer Support

BlueJeans has added official support for the 64-bit version of Internet Explorer, which is now the default browser on a Windows 8 installation. This means that meeting participants utilizing the BlueJeans browser endpoint can now join through the 64-bit version of Internet Explorer.

Improved Linux Installation

Although BlueJeans officially supports Ubuntu, Red Hat and Fedora, we strive to be supportive of the entire Linux community. We have implemented a change in our installation flow that gives end users the choice of both DEB (Debian) and RPM (Red Hat Package Manager) installers in situations where the distribution of Linux cannot be determined.

Improved Microsoft Lync Experience

In an effort to provide the best possible join experience through Microsoft Lync, we have improved the user interface to provide additional connection instructions for users that are connecting with Microsoft Lync.

Improved Screen Sharing over TCP

BlueJeans now utilizes TCP (Transmission Control Protocol) for screen sharing. This improves quality and also provides a better experience when firewalls are set to be very restrictive.

Bandwidth Optimization Improvements

A great deal of effort has been placed on optimizing the meeting experience under poor bandwidth conditions. This includes situations where there is high packet loss or jitter, as well as situations where connectivity is generally lacking in available bandwidth.

CPU Utilization Improvements

The BlueJeans browser client now has improved efficiency, helping it to consume a smaller portion of the CPU's processing power.

Echo Cancellation Improvements

BlueJeans focuses effort on making audio improvements in every release, and 2.7 has a significant amount of improvement in the area of detecting echo and being able to suppress it. This includes support for an increasing number of A/V displays.

Time Zone Fixes

BlueJeans has added a new, enterprise-level time zone field within the Enterprise Administration Console. This new field will be used as the default when new users are created. If no value is set in the enterprise-level field, PST/PDT will be used.

This field can be found under Admin / Group Settings / Group Info

Rename Meeting Recordings

BlueJeans has added the ability for users to rename their recordings through their BlueJeans account. By default, every meeting hosted in a user's persistent, personal meeting room has the same name (i.e. Jeff's Meeting). Now, users are able to change the name to something more representative of the meeting that took place, such as "Sales Training."


Release 2.6 – May 14, 2014

This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


New Features:

Meeting Recording

You can now record, watch and share your BlueJeans meetings.

  • Basic vs. Enhanced Recording

    There are two levels of meeting recording available—Basic and Enhanced. Organizations can upgrade users to Enhanced Recording through the Premium Features Package. Please contact your Account Manager or Customer Success Manager to upgrade.

    Until May 28th, Enhanced Recording will be free for all customers. After that time period, all customers who have not purchased the Premium Features Package will revert to Basic Recording functionality.

    *Note to Beta Participants
    If your organization took part in the Recording Beta and has not purchased the Premium Features Package, your original recordings will retain enhanced playback functionality. However, you will default back to Basic Recording functionality for all future meetings beyond the trial period ending May 28th. Learn more about Meeting Recording here.

  • Administration Controls

    Found in – Admin/Group Settings

    • Recording enablement: you can choose which users within your enterprise have access to recording; this includes the ability to disable the feature entirely.
    • Recording expiration: you can specify that, for example, recordings will automatically be deleted from user accounts after 90 days.
    • Sharing control: you have the ability to control how recorded content is shared within your organization. The settings include Private, Enterprise Access Only, and Enterprise and Open Access.
    • Recording activity monitoring: you can view which users within your organization are using recording, including the number of total recordings, hours of recorded content, and active users.

Large Meetings

BlueJeans is now able to extend your meeting capacity from 25 video and/or audio endpoints to 100 through the Large Meetings add-on feature. If the meeting moderator's account is enabled for large-capacity meetings through an enterprise-wide license, up to 100 endpoints will be able to join the meeting.

All existing features, including participant lists and meeting controls will remain the same. For large meetings, it is recommended that you enable the Mute Participants on Entry and Silent Participant Entry settings to minimize disturbances. These settings can be found under My Settings/Room Settings.

To upgrade your BlueJeans service to support large meetings, please contact your Account Manager or Customer Success Manager.

Mute Audio Output

We have added the ability to mute your audio output during a BlueJeans meeting. Examples of when you might use this feature include:

  • Joining via phone while viewing the meeting content from a laptop
  • While you're in a conference room, you may want to connect to the meeting to share your screen without using any cables

Mobile Updates

  • iOS
    The BlueJeans iOS app now has stage-right / stage-left navigation that enables you to easily access menus within the app. You can now also share photos from your camera roll during meetings, view the participant roster, and invite participants on the fly. For more information, visit the App Store.
  • Android
    The BlueJeans Android app now has stage-right / stage-left navigation that enables you to easily access menus within the app. You can also view a participant roster and invite participants on the fly. For more information, visit Google Play.

Feature Enhancements:

Resize Sharing Widget

BlueJeans now enables meeting presenters sharing content from the browser to resize the far-end video window. This enables them to have more flexibility in how they view other meeting participants.

Audio Device Warnings

Certain devices conflict with echo cancellation mechanisms and are generally problematic with video conferencing services like BlueJeans. End users will now be notified if they are using one of these devices.

*These are the features scheduled to be released on May 10th, 2014. While we fully expect all features to go live as planned, small delays do sometimes occur as we work to deliver the quality service that our customers have come to expect.


BlueJeans Service, Release 2.5 – April 5, 2014

This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


New Features:

Multiple-Monitor Screen Sharing

BlueJeans now enables meeting participants to choose from multiple monitors when sharing content. This option only appears if external monitors are connected. If, for example, a participant has two monitors connected, he / she will have the option to select which monitor to share content from, as in the example below:

Silent Participant Entry

BlueJeans now supports the ability to disable the standard participant entry and exit signals, including audible tones and pop-up notification banners. By enabling Silent Participant Entry Mode, you are able to avoid meeting disruptions. This is especially valuable during large meetings where there may be a significant amount of participants entering and exiting the meeting.

This setting can be found under My Settings/Room Settings:

Log-in Session Timeout

As an added security measure, BlueJeans now allows Account Administrators to set a default "timeout period" for users who are logged into BlueJeans. For example, an Admin could specify that after 120 minutes of inactivity, a user will automatically be logged out of BlueJeans and cannot schedule or host meetings until logging back into their account. This new setting can be found under Admin/Group Settings/Group Info:

Apple Safari Extension with Google Calendar Integration

Users of the Apple Safari Browser now have the ability to schedule BlueJeans meetings right from their browser window or within Google Calendar. The Safari Extension installs a button on a Safari browser window that enables users to start or schedule meetings with the click of a button. Within Google Calendar, users can "Add a BlueJeans Meeting" and the BlueJeans meeting information will populate into the meeting description.

You can download the Apple Safari Extension at: www.bluejeans.com/video-conferencing/downloads

Feature Enhancements:

Configurable Email Invitation

Enterprise admins now have the ability to determine the format of BlueJeans meeting invitations sent by users within their organization. This new setting can be found under Admin/Group Settings/Group Info and offers the following options:

Improved Quality on Impaired Networks

BlueJeans is continually fine-tuning bandwidth management. Updates for this release include:

  • Updated algorithms that ensure the highest-quality video during network impairment
  • Specific work on the TCP connection for the BlueJeans Browser client to reduce video freezing in congested networks

Improved Screen Sharing

BlueJeans has made the following enhancements to screen sharing:

  • Room Systems and Any H.323 / SIP Devices
    • Improved bandwidth utilization for room systems using H.239 or BFCP, resulting in sharper images for screen sharing
  • BlueJeans Browser Plug-in
    • Improvement in frame rate of browser client

Audio Enhancements

BlueJeans is continually fine-tuning the audio experience. This release includes:

  • Echo cancellation improvements – auto-switch to half-duplex mode for certain devices
  • Keyboard noise and mouse click suppression improvements
  • MacBook Air audio improvements – special fix needed due to microphone placement on MacBook Air

Streamlined SAML SSO Provisioning and Configuration

Now, users won't need to input personal settings for Moderator Passcode and Room System Setup—these can be auto-provisioned by the Account Admin. As a result, the user will no longer receive a provisioning email after they register for a BlueJeans account.

Recording Beta Update:

Enterprise Recording Content Control

As an enhancement to the meeting recording feature, we have added the ability to control how recorded content is shared within your organization. At the Group Administrator level, you can choose from the following sharing options, found under Admin/Group Settings/Group Info:

Recording Sharing Options for Individual Users

  • Choose Sharing Settings
    • Individual users will be given the ability to share meeting recordings within the restrictions set forth by their organization's Recording Sharing Preferences

  • Share by Copying or Emailing Link
    • Once the user selects the group they would like to share their recording with, they can copy the link and share it, or email the link.

*These are the features scheduled to be released on April 5th, 2014. While we fully expect all features to go live as planned, small delays do sometimes occur as we work to deliver the quality service that our customers have come to expect.


Release 2.4 – January 18, 2014

This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


Feature Enhancements:

Premium Calling

BlueJeans has added additional dial-in numbers:

  • Finland
  • Latvia
  • Poland
  • Romania
  • South Africa

BlueJeans now offers premium dial-in numbers that can be used at an additional per minute charge. BlueJeans has added premium numbers for the following countries:

  • China
  • Colombia
  • Hungary
  • India (Toll Free)
  • Indonesia (Toll Free)
  • Malaysia (Toll Free)
  • Philippines (Toll Free)
  • Russian Federation
  • South Korea
  • Taiwan (Toll Free)
  • Turkey
  • United Arab Emirates (Toll Free)

For a full list of audio dial in numbers, please visit http://bluejeans.com/premium-numbers. For pricing questions, please contact sales@bluejeans.com.

Meeting Recording & Playback - BETA

BlueJeans is now offering Recording & Playback in BETA. This new feature allows meeting hosts to record BlueJeans meetings and have the recording stored for future playback and sharing. During the BETA we will not be charging an extra fee for the service. Basic recording, limited storage and the ability to download the recording will be a "non-chargeable" feature. After G.A., there will be an extra charge for unlimited storage and the ability to stream recordings for playback from the cloud.

When a BlueJeans meeting is recorded, it captures the live audio, video and content shared (including videos), from the host's view. This feature supports recording with a single participant in the meeting.

Note: the Recording & Playback BETA feature is not enabled by default. It must be enabled by your BlueJeans Group Admin. To enable the feature, Admins must go to Admin/Group Settings/Meeting Preferences and check the "Enable Meeting Recording for my group" checkbox (Fig. 1).

Figure 1– Enable Video Recording for Group Setting

Once enabled all BlueJeans account holders in the Group will see a banner (Fig. 2) announcing the feature.

Figure 2– Video Recording Now Available banner

For more information on enabling the feature and how it works, please see the Recording & Playback BETA Release Notes in the BlueJeans Knowlegebase: http://bluejeans.com/support/knowledgebase

Learn more about this feature: http://bluejeans.com/features/recording.


Linux Support

BlueJeans now supports the following flavors of Linux:

  • Ubuntu 12.04 LTS and above
  • Red Hat 6 and above
  • Fedora 12 and above

Log-in to Moderate

A new setting can be enabled to force all moderators to log into their account (from any device, including iOS and Android) before starting a meeting (Fig. 3). This configuration also comes with an exception whitelist, where IP addresses, or even entire IP blocks, can be set aside to bypass this logic.

Figure 3– Require moderator to log in to start meeting setting

Participant Count

Hosts and attendees can now quickly see a total attendee count on the participant roster (Fig. 4).

Figure 4– Total participant count

Quality Improvements

We have added improvements that will enhance the overall BlueJeans experience.

Auto reconnect

  • Now when a browser participant loses their Internet connection and is dropped from a meeting, BlueJeans will attempt to reconnect.
  • The participant will receive a "reconnect notification" letting him/her know that BlueJeans is attempting to reconnect to the meeting.
  • BlueJeans will attempt to reconnect to the meeting for up to 10 minutes.

Drop chat user from meeting

  • Now when a participant connects to a meeting through the browser and does not enable their audio or video, the host can drop that participant from the meeting.

Bandwidth management improvements for browser endpoint

  • Improve network-sensing algorithm in order to react quickly to changing network conditions.
  • Allow usage of the endpoint in more difficult networks
  • Reduce the chance of audio breakups

Improvement in overall audio clarity through a series of Digital Signal Processing enhancements provided both in our cloud S/W as well as in the browser client experience.

Echo Detection and Suppression

  • BlueJeans will detect devices that have typically exhibited a high tendency for echo and will configure around these device specific issues.
  • In the worse case scenario, the browser endpoint will automatically enter a half duplex mode.

Fixed Issues:

Outlook Plug-in

We have fixed some issues with the Outlook plug-in, including:

Support for SSO flow

  • If SSO is enabled for your organization, BlueJeans will detect that based off your BlueJeans username and proceed with your SSO login window.

Plug-in being auto-disabled

  • We have fixed the Office version specific issues that were disabling the availability of the plug-in for Office 2007, 2010 and 2013.

Blank invite

  • There were scenarios where due to machine specific application configurations that meeting invitations would go out and the invitation details for the invitee would be blank about receipt – the issue has now been resolved generally.

Note: The latest version of the Outlook plug-in will auto-update. However, if you deployed the BlueJeans Outlook Add-in via Centralized Management, you will need to re-distribute the MSI file. For more information on BlueJeans Outlook Add-in supported environments, search the BlueJeans knowledgebase: http://bluejeans.com/support/knowledgebase

To install the update manually:

  • Log into your account at www.bluejeans.com
  • Go to your Account (your name) in the upper right hand portion of the page
  • Go to "My Settings"
  • Go to "Applications/Plugins" and click "download"

Sharing Widget

The last BlueJeans release (2.3) provided the ability to see remote participants in a "sharing widget" while screen sharing. When screen sharing from a Windows machine, the sharing widget window was also sent as part of the screen share. This has been fixed and is no longer sent as part of the screen share. It's now transparent to the participants for both Mac and Windows machines.

Moderator Pinning

We have re-instated the ability for a moderator to "pin" (Fig. 5 & 6) a single location into the main video window and push it out to all participants. Depending on the selected layout option the "pinned" location will appear in the following areas and will not move until the location is "un-pinned:"

Active Speaker: The pinned participant will be placed in the main video window
Active Presence: The top speaker will always be pinned, letting the secondary thumbnail video tiles be sorted by last speaker.
Constant Presence: The participant that is pinned will always be in the upper left-hand corner.

Figure 5 – Pinning &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp&nbsp &nbsp &nbsp &nbsp&nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp&nbsp &nbsp &nbsp&nbsp Figure 6 – Select participant to pin

Hide Moderator Passcode

We have hidden the moderator passcode in the URL so when sharing your screen participants can't see the moderator's passcode in the BlueJeans meeting URL.

CPU Utilization Improvements

We have made improvements to CPU utilization for the browser client. This helps improve the user experience for older machines that are lower in CPU performance by design and/or reduce the power that is required to participate in a BlueJeans meeting.

When a presenter is experiencing high CPU levels: when presenting content (video sharing or screen sharing) and reaching undesirably high CPU levels, we will stop sending the presenter's video stream and continue to send only the content stream.

When a participant is experiencing high CPU levels: when receiving a presenter's content and video stream, and experiencing high CPU load, the participant will only receive the presenter's content stream.

In both scenarios, a notification will be sent to the effected party notifying them why the video has stopped.


BlueJeans Service, Release 2.3 – November 16, 2013

This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


Feature Enhancements:

Sharing Widget

The new BlueJeans Sharing Widget gives meeting participants who screen share, the ability to see the far-end video via a small, movable window. Previously, presenters were unable to view remote video participants while sharing content, which made them feel disconnected from the other meeting attendees.

Figure 1 – Initiate screen sharing

Figure 2 – Share screen

When initiating screen sharing (Figure 1, 2), the widget automatically appears (Figure 3) and the video layout changes to 'Active Speaker' mode (from whatever mode it was previously in), displaying the most recent speaker in the widget window. Note: when screen sharing is stopped the layout will return to the selected layout option prior to screen sharing.

Figure 3 – Sharing widget window

On the Sharing Widget window, the presenter has controls to:

  • Mute audio
  • Mute video
  • Stop screen sharing
  • Minimize widget

Figure 4 - Sharing widget controls


Lync 2013 Support

With this release, BlueJeans extends its Lync support to include support for Lync 2013. Lync 2013 includes support for the H.264SVC video codec, which BlueJeans uses when connecting to Lync 2013 endpoints. H.264SVC benefits include lower CPU utilization, making it less taxing on the attendee's computer.

All features supported in other versions of Lync on BlueJeans (OCS 2007 R2, Lync 2010, Office 365) are supported in Lync 2013. This includes screen sharing between other video systems and the Lync 2013 client (Figure 5).

Figure 5 – Lync 2013 participant receiving screen sharing from browser participant

Figure 6 – Lync 2013 client in meeting


Video Sharing (Beta) – Dynamic Bit-rate Support

For the BlueJeans Video Sharing feature, we have improved the quality of the experience by adding Dynamic Bit-rate Support. The resolution selection feature has been replaced with logic that automatically detects your bandwidth and shares the video stream at the best possible resolution based on your available bandwidth.

Note: Video sharing is available on your account, but must be enabled by your BlueJeans Group Administrator. The setting is located under Admin/Group Settings/Group Info/Meeting Preferences (Figure 7). If you have questions about this, please contact the BlueJeans Support Team.

Figure 7 – Group Admin setting to enable video sharing

Android App

BlueJeans for Android is now available for download in the Google Play Store. The BlueJeans app works with the BlueJeans service to allow users to host and join meetings from anywhere.

Fixed Issues:

Internet Explorer Support on Windows 8.x

Microsoft Internet Explorer v.11 on Windows 8.0 and above is now supported with the BlueJeans browser plug-in.

Enterprise User Group Association

Customers have requested that when users within their organization unknowingly sign-up for a Blue Jeans Free Trial (vs. registering for their paid account under their BlueJeans Enterprise Group) using the Enterprise's associated email domain, BlueJeans will automatically move the user to the appropriate Enterprise group.

Known Issues:

Sharing Widget

When screen sharing from a Windows machine, the Sharing Widget window is also sent as part of the screen share. The presenter can use the minimize icon (Figure 8) on the widget's control panel to minimize the window if desired.

Figure 8– Sharing widget minimized


BlueJeans Service, Release 2.2 – October 5, 2013

This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


Feature Enhancements:

Group Chat

With this release, BlueJeans has added support for Group text chat for both the browser and iOS client(s). This new functionality, allows meeting hosts and attendees to send chat messages to all meeting participants. Chat messages can be sent at anytime when there are participants connected to the meeting, including before the host has joined. Chat is a convenient way to communicate with attendees while not interrupting the person(s) speaking or the flow of the meeting.

The Group Chat feature will be enabled on all accounts when released. Customers who would like to have the feature disabled at the Enterprise level will need to contact support to have it disabled. The BlueJeans Chat feature is currently a user setting under My Settings/Room Settings/Default Scheduling Options. It can also be enabled/disabled under Advanced Meeting Options when scheduling a meeting. Users can elect to enable/disable it on a per meeting basis, if they chose. Anyone attending a meeting (room system, desktop client, etc) can utilize the new text chat feature. Users just need to pair with the BlueJeans web app to view/send text chat messages.

Figure 1 – Chat window

Figure 2 – Chat notification

Figure 3 – Chat iOS (iPad)

Mute On Entry

BlueJeans has added a new meeting option that allows hosts to "Mute Participants On Entry." When selected, this automatically mutes each participant as they join the meeting, regardless of how they have connected (audio, room system, mobile device, etc.).

While this can be set as a default setting for all meetings, we recommend it be used for larger meetings. In a small meeting, with 1-2 participants, there is less reason to automatically mute attendees as they join.

This can be done under My Settings/Room Settings/Default Scheduling Options. It can also be enabled/disabled under Advanced Meeting Options when scheduling a meeting.

Figure 4 – Mute Participant on Entry

Enhanced Group Admin Reporting

BlueJeans has enhanced Group Admin reporting to include a new Attendee History report. This report includes:

  • all audio and video endpoints connected to the call
  • inclusion of email addresses of attendees
  • listing of all unencrypted and encrypted video endpoints

This report can be found under the Admin/Meeting History tab.

Figure 5 – Attendee History Report

Please note: Meetings prior to this release will not be included in the data presented in the report.

Simplified In Meeting Invitation for Host

Now, when a host joins their meeting, and no one else has joined, a dialog is visible that makes it easy for the host to invite additional participants to the meeting by either copying the meeting URL to share via another means or to send an email invitation from BlueJeans.

Figure 6 – New In Meeting Invitation for Hosts

Fixed Issues:

Moderator Mute Improvements

Moderators can now see when participants have muted themselves on the browser participant roster.

Figure 7 – Participant mute icon visible to moderator from self-muted participant


BlueJeans Service, Release 2.1 – August 17, 2013

This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


Feature Enhancements:

Opus Audio Codec Support

BlueJeans now supports the Opus Audio Codec for browser participants. Opus is a next generation audio codec that is well suited for interactive, real-time applications over the Internet, like video conferencing. Opus is able to scale from low bit-rate narrowband audio all the way to very high quality stereo audio.

The addition of Opus support offers browser participants a significantly enhanced audio experience when connected to a BlueJeans meeting.

Audio Enhancements

BlueJeans is continually fine-tuning the audio experience. This release includes improvements to our echo cancellation, PSTN audio and overall audio quality for BlueJeans browser participants.

Fixed Issues:

Chrome Extension Alternate Set-up for SAML Authentication

The Chrome Extension now provides an alternate setup method for BlueJeans users that are members of an Enterprise Group with Single Sign-on (SAML) enabled.

The alternate setup flow allows users to simply enter their BlueJeans Meeting ID and Participant Passcode (optional), instead of their BlueJeans username & password.


Release 2.0 – June 29, 2013

This update to the BlueJeans service includes features that enhance Enterprise branding, the general availability of Lync screen sharing, German language support and Google Calendar integration. See below for further details.


Feature Highlights:

Enterprise Web App Branding

BlueJeans is now offering customers the ability to brand the BlueJeans web app experience with their own company logo (Figure 4). This gives customers a way to extend their brand into the BlueJeans experience helping to make it more pervasive throughout their organization. Branding is currently only supported in the web app and email invitations (no IVR or in meeting) and includes the customer logo in the upper left hand corner of the web app (with the BlueJeans branding/logo on the lower left) and email invitations.

This enhancement pairs well with BlueJeans Custom Landing Pages (Figure 5) that may also be customized with customer logo. See examples below. Both custom Enterprise Web App branding and Custom Landing Pages may be implemented at an additional cost. Please contact your BlueJeans Account Rep, Customer Success Manager or Support for more details.

Web App Branding

Figure 4 – Web App branding



Custom Landing Page

Figure 5 – Custom Landing Page


Enterprise Email Customization

In response to customer requests, we will be offering our Enterprise customers a way to add custom text to their outgoing BlueJeans meeting invitations. The first phase of this feature will require Group Admins to work with BlueJeans to add the custom text. There is no option to set the text within the Group Admin profile/settings at this time. Also, the text will be included by default on all outgoing invitations for the entire Group.

For more information on enabling Enterprise Email Customization, click here

Enterprise Email Customization

Figure 6 – Enterprise Email Customization


Lync Screen Sharing General Availability

Lync screen sharing is now GA. This feature gives Lync users the ability to natively send and receive content (RDP) while in a BlueJeans meeting with the full, high quality experience they expect. Content will appear in the content sharing window (versus in-band with the video).

This release supports screen sharing from:

  • Microsoft Lync 2010
  • Office 365 (w/ Lync 2010)

Note: Among the modes for content sharing on Lync, those supported in this release are Desktop and Program modes. BlueJeans does not yet support the "Share" for PowerPoint Presentation, New Whiteboard and New Poll options. For more information on Lync screen sharing click here.


German Language Support

BlueJeans now supports user-level language settings. The current supported language options are: English and Deutsch (German). Users can select their desired language from Account/My Settings/Profile Settings.

When a new user signs up or a non-account holder (meeting participant) connects to the web app, the language setting will be set based on their browser language setting. If it is set to a language not yet supported by BlueJeans, English will be used.

Language support pertains to the web-app experience and not in-meeting screens (IVR, on screen displays, etc). For more information on setting your language preference, click here.


Google Calendar Integration

BlueJeans has released an extension for Chrome that allows BlueJeans meetings to be scheduled from within Google Calendar (Figure 7) or the Chrome browser. Google Calendar users can simply click a button to add pertinent BlueJeans information into a new calendar event or from Chrome a user can click the installed BlueJeans icon on the toolbar to Start an Instant Meeting, Schedule a Meeting, see My Meetings or access Extension Settings.

The extension can be found in the Chrome Web Store by searching 'BlueJeans' or by clicking here. For instructions on how to set up the extension, click here.

Google Calendar Integration

Figure 7 – Google Calendar Integration


Fixed Issues:

Proxy Support

Previous BlueJeans releases gave customers unable to connect to the BlueJeans service, due to web proxies, the ability to join meetings from the browser by opening ports 5061 (TCP) and 5000 (UDP) on their firewall for a small range of BlueJeans' IP addresses. While this worked for a majority of customers, some were still unable to connect.

This release extends proxy support to include support for Blue Coat and Microsoft proxy servers so that customers behind these proxies can now transparently connect to BlueJeans.

BlueJeans will support both hardware and virtual machine (vm) deployments with either explicit configurations via the proxy server settings or automatic configurations using script (PAC file). For more information on our proxy support, click here.


Outlook Addin

We have fixed the use of the personal meeting ID when scheduling a recurring meeting through the BlueJeans Outlook Addin. Now you can choose to use the Personal Meeting for all your Outlook Add-in scheduled meetings and have that choice stay persistent. The prior release needed you make the selection each time you scheduled a meeting if you wanted to use the personal meeting ID for that meeting. If you have any questions about these features/enhancements, please contact the BlueJeans Support Team.


Mute/Un-Mute Behavior

We have fixed the Mute/Un-mute behavior. When a moderator mutes a participant, it will show the participant is muted in the participant roster. When a participant mutes him/herself it will also show that the participant is muted on the participant roster. The previous release did not show when a participant had muted him/herself on the roster.


Single Sign-on Security

The password reset feature on the BlueJeans website no longer allows SSO users to obtain a BlueJeans username/password.


Audio Enhancements

BlueJeans is continually evaluating and refining our audio quality to bring you the best audio experience possible. Therefore, we wanted to make you aware of some recent improvements we have made to our audio quality.

Audio quality improvements include:

  • Speaker volume fix: this resolves issues where users reported BlueJeans meetings had lower volumes than other applications running on their laptops/pcs.
  • Improved audio mixing: better mixing so less noise is transmitted to meeting participants. Improves the audio clarity when multiple people are speaking simultaneously, making it easier to understand what is being said and avoiding audio clipping.
  • Improved automatic gain control: provides more stable audio levels throughout the meeting experience. AGC effectively reduces the volume if the audio signal is strong and raises it when it is weaker keeping it consistent across the meeting. This is especially useful in situations where there may be high ambient noise (car, train, etc).


BlueJeans Service, Release 3.1.3 – September 5, 2016

BlueJeans is pleased to announce our latest release, 3.1.3. This release features new coaching tips for a successful meeting experience, Linux support for the BlueJeans App and Outlook calendar integration enhancements.

Note on General Availability: BlueJeans Command Center enhancements will be made available to all on September 5, 2016. All other features mentioned in this release preview will be made available on September 10, 2016.


Command Center Enhancements

We have added new functionality to the endpoint distribution chart which allows the administrator to drill down and get granular details on which type of endpoints are utilized the most within their company.


Tooltips for Meeting Success

Displayed on the loading screen in the BlueJeans application, these useful tips prepare participants for an optimal video meeting experience.




Updated Outlook Calendar Integration

Microsoft Outlook Add-in version 3.4 makes it even easier to schedule, edit, host, and join meetings with SSO Refresh token enhancements, performance improvements and general bug fixes.




Updated Coaching on Chrome

We have redesigned the layout of our coaching screen on the Chrome browser with clearer instructions to guide meeting participants on setting permissions for camera and microphone usage. This is a one-time setting.

Linux Support for the BlueJeans App

(Available on BlueJeans website on September 10th, 2016)

Linux users will now be able to download and use the BlueJeans App. Enterprises that have the App set as the default endpoint type will now present the BlueJeans App in the Linux join flow. After download, the App will automatically launch users directly into their meeting. The BlueJeans App will be supported on RHEL 7 and above and Fedora 22 and above.



Minor UI Enhancements

Participants now have the ability to close meeting performance banners after reviewing them by clicking on the standard close (X) button instead of a “Cancel” button.





BlueJeans Service, Release 3.1.2 – Jul 23, 2016

BlueJeans is pleased to announce our latest release, 3.1.2. This release features subtle UI improvements and behind-the-scenes tweaks that make it easier to join meetings, invite others, and share content.


Updated Meeting Headline & Empowered Participants

By changing the headline from "You are the first person in [host's name] Meeting" to "Waiting for Moderator to start [host's name] Meeting", participants can now quickly tell if they are the only person in the meeting. If the meeting organizer is running late or unavailable for any other reason, participants can also now enter the moderator code to start the meeting.


Updated Text On Connections Panel

Text on the other Connections Panel has been updated to not only inform users about the type of connection choices they have but also quickly convey the precise meaning of each icon’s functionality.




Updated Email Invitations

We have provided cleaner and clearer email invitations so participants can quickly join the meeting. Please note that this updated email invitation will be available in the August release.




Extra Enhancements

Reports of self view freezing on Microsoft Internet Explorer has been fixed. If a user is in-meeting, and specifies audio/video device to use we will now remember the last preferred audio/video device if the user unplugs and plugs devices back in.

SSO Integration

BlueJeans already uses the secure and widely adopted Security Assertion Markup Language (SAML), which allows our SSO implementation to integrate easily with any large identity provider supporting SAML. With this release, we are introducing SSO integration with Slack and HipChat allowing these applications to create and display BlueJeans meetings. Slack and HipChat users benefit from not having to remember multiple usernames/passwords while their IT organizations save significant support resources and reduce lost user time in addressing password resets.

BlueJeans Add-in For Skype for Business

BlueJeans is pleased to introduce the new BlueJeans Add-in for Skype for Business. This Add-in provides an enterprise-grade video communications experience without the complex integration and high costs of traditional video conferencing systems. Meeting hosts can combine mobile devices, room systems, external participants and Skype for Business users into video meetings with just one click. The BlueJeans Add-in will work with on-premise and cloud versions of Skype for Business, specifically any Windows client for Lync 2013, Skype for Business 2015 and 2016. There are no federation requirements to make this integration work.





BlueJeans Service, Release 3.1.1 – June 18, 2016

BlueJeans Network is pleased to announce our latest release, 3.1.1. This release features subtle UI improvements and behind-the-scenes tweaks that make it easier to join meetings, invite others, and share content.

  • Easy to Join: Text revisions mean no more “am I in the meeting or not?” confusion! We've also made it easy for participants to verify audio and video devices before joining, and have made the “Join Meeting” button easier to see.
  • Easy to Invite: Ever scroll through the Participant Panel to see who’s missing? So do we. That’s why we’ve added an invite additional participants feature right in the panel. Genius!
  • Easy to Share: This one is for the multi-monitor power users: you can now preview thumbnails of your multiple monitors so you can easily find and select the right document or presentation.
These are the highlights, but you will also find more UI improvements that make release 3.1.1 a more friendly BlueJeans experience.

Updated Prompts and Audio Video Options

By changing the headline from "Welcome to [host's name] Meeting" to “Ready to join [host’s name] meeting?”, we've made it more clear that the participant needs to take action to join the meeting. Participants can also change their camera and microphone before clicking the green Join Meeting button.


Updated Phone Options

The "Call Me" and "Dial In" options are now easier to find. We have also made the "I'm Already on the Phone" option more prominent to reduce the chance of echo if the participant has already dialed into the meeting on their phone.




Updated First Participant Screen

We have updated our welcome screen to inform the user if they are the first participant in a meeting. If the user is the first participant, they will see a large self view to ensure the camera angle is the one they want others to see.




Multi-Monitor Preview

To make it easier for users with multiple monitors and many windows of the same application, we now show thumbnails of each screen and document. This means participants can more easily share the right information at the right time.




Updated Invitations and Welcome Emails

New user invites and welcome emails give new users "Getting Started" resources at their fingertips.




Auto-Recording Option

The option to automatically record a meeting is back! When scheduling a meeting, simply click Advanced Options and check Enable Auto-Recording.





BlueJeans Service, Release 3.1 – February 20, 2016

BlueJeans Network is pleased to announce Release 3.1, which delivers new solutions and capabilities that make video meetings easier to host, join, and manage:

  • Command Center Pro 3.0 with Live Meeting Control: Live Meeting Control lets administrators monitor, moderate, and troubleshoot BlueJeans meetings from a central dashboard. With Live Meeting Control, administrators can offer live support, white glove service, and deployment optimization while ensuring the confidentiality and privacy of sensitive meetings.
  • Delegate Scheduling: Delegates can now schedule BlueJeans meetings on behalf of others. Delegate scheduling works with Microsoft Outlook 2010 and later, and the web-based BlueJeans calendar.
  • Regional Recording Storage: This new cloud storage option allows BlueJeans customers the option to store recorded meetings in a European data center.
  • Enhanced User Experience: Streamlined procedures and interface improvements speed entry to meetings and deliver a more friendly user experience. Highlights include a redesigned home page and seamless switching between computer and phone audio.
  • BlueJeans for HipChat: This integration brings one-click BlueJeans video meetings to every HipChat room.

Note: The 30-day release window for features associated with Release 3.1 begins on 20 February 2016. Feature availability may vary by service plan, location, and your organization's feature enablement preferences.


Command Center Pro 3.0 with Live Meeting Control

New in Command Center Pro, Live Meeting Control gives administrators moderator control for BlueJeans meetings throughout their enterprise.

Authorized Administrators can click any meeting on the Live Meeting Stats tab to see details and enable Live Meeting Control for that meeting

Command Center Pro 3.0 is the only Video as a Service (VaaS) dashboard to combine live service intelligence with centralized meeting management. Administrators can save time and improve employee net promoter scores (NPS) by offering live support and white glove service from any internet-connected computer, with the security and privacy capabilities expected of an enterprise-grade solution.

Live Support
From a dashboard of all meetings in-progress, authorized Administrators can resolve support requests from participants in real-time:

  • Remove distractions by muting any participant’s audio or video
  • Secure a meeting by removing unauthorized participants and locking the meeting
  • Eliminate audio feedback by muting the microphone responsible for the problem
  • Eliminate background noise by identifying and muting the participant responsible for the problem
  • Identify participants with network problems, such as low bandwidth, packet loss, or a high number of network hops
  • Answer questions by video, audio, group chat, and private chat
When Live Meeting Control is enabled for your enterprise, authorized Administrators can actively manage any live meeting

White Glove Service
From any network-connected location, Administrators can deliver “white glove service” to ensure the success of high-value, high-stakes meetings:

  • Support hosts and moderators by providing live support and meeting management services
  • Ensure that every participant sees the same layout by selecting and pushing layouts
  • Eliminate distractions caused by late-arriving participants by disabling entry tones and muting audio and video
  • Monitor and manage the experience of each meeting participant
  • Personally answer questions by joining the meeting at any time
Icons for audio, video, bandwidth, and active speaker status are shown for every participant. Administrators can click to toggle settings, and even remove participants from the meeting. Safeguards protect participants from being un-muted without their consent.

Security and Privacy
Security and privacy options protect the identity of meeting participants and the privacy of their conversations:

  • Selectively enable Live Meeting Control, first for your enterprise and then for each approved administrator
  • Lock sensitive meetings once all authorized participants have joined
  • Ensure confidentiality by managing meetings in Command Center without joining the meeting as a moderator
  • Display or hide personally identifying information (PII) on a per-Administrator basis
  • Automatically respect participant privacy with safeguards that give precedence to local microphone and camera mute settings
Selectively choose administrators empowered with Live Meeting Control

Availability
BlueJeans customers with Command Center Pro can contact support@bluejeans.com to enable Live Meeting Control for their organization. Customers with the standard version of Command Center can learn about upgrade options by contacting their BlueJeans account representative or sales@bluejeans.com.

Delegate Scheduling

Delegate Scheduling allows a user (Delegate) to schedule BlueJeans meetings on behalf of another user (Delegator), and works with:

  • BlueJeans Web Calendar
  • Microsoft Outlook 2010 and later (requires version 3.3 of the BlueJeans Outlook Add-In). Office 365 with Outlook clients installed on user's machine and hosted Exchange are also supported.
While the most common usage scenario for this feature may be between a manager and an assistant, it can also be used as a tool to improve productivity among team members. For example, a busy office worker may assign his colleague as a delegate to schedule and attend BlueJeans meetings on his/her behalf.

A manager (Delegator) can assign his own delegates. Alternatively, a BlueJeans account Administrator can add/designate users as delegates for a specific user (or users). Note that Delegate Scheduling must be enabled for both the Delegator and the Delegate accounts.



Configure delegates in the Admin console

Regional Recording Storage Option

Cloud recording is a standard feature of BlueJeans plans; by default, recordings are securely stored at US-based data centers. Now, BlueJeans customers who prefer to store their recordings in Europe for regulatory compliance or other reasons can opt for a Europe-based data center by emailing support@bluejeans.com.

Enhanced User Experience

BlueJeans 3.1 delivers numerous improvements to the user experience, both in-browser and with the BlueJeans app.

New Home Page
The "My Meetings" page sports a sleek new look, and makes it easier than ever to join and schedule meetings, play recordings, and access account settings.

Welcome to your new BlueJeans home page

Restyled Toolbar with Audio Assist A restyled toolbar with clear text labels makes it easy to access features like Audio Assist, where participants can switch between computer and phone audio without leaving the meeting.

Restyled toolbar with easy Audio Assist

"Now Talking" Tab
The Participants panel features a tab that displays the names of active speakers, making it easy to identify (and mute) audible distractions.

BlueJeans for Google Chrome offers a streamlined user experience with no need to install the BlueJeans browser plugin or desktop app. While the no-download experience can be quick and convenient, limitations in Chrome can cause problems when screen sharing a specific application. As a workaround, BlueJeans has removed the application sharing option from Chrome: instead, users can share their full desktop into the meeting. If application-specific sharing is a priority, install the BlueJeans App for Mac and Windows.

Quick Entry for Guests
Previously, guest participants were prompted to type both their name and email address before entering a meeting. With this release, guests can quickly join the meeting and then enter their name:

Guests can join meetings more quickly, with fewer clicks.
Note: While Quick Entry is the new default with BlueJeans 3.1, you can revert to the previous entry sequence by contacting support@bluejeans.com.

Updates to Mobile Apps

For the latest information on updates to mobile apps, please visit BlueJeans on the App Store and on Google Play.

BlueJeans for HipChat

With BlueJeans for HipChat, users can launch a video meeting from any HipChat room. As with every BlueJeans meeting, additional participants can join from any supported endpoint, including computers, mobile devices, phones, and video room systems.

Launch a BlueJeans Meeting from any HipChat room

Upon GA, expected near the end of February, 2016, administrators can enable BlueJeans for HipChat at HipChat Integrations.


BlueJeans Service, Release 3.0 – October, 2015

The components of BlueJeans 3.0 deliver significant upgrades for desktop and mobile users, new integrations with third-party applications, and time-saving improvements for Outlook and Google Calendar users. Powered by behind-the-scenes performance enhancements that improve the quality of experience for every participant, BlueJeans 3.0 delivers a faster and better experience for more effective meetings.

Some components of BlueJeans 3.0 are available today, while other will be made available over the coming weeks.


New and Upgraded Components:

BlueJeans App for Windows and Mac

The latest version of the BlueJeans app features a new user interface, better audio and video clarity, new audio capabilities, and performance optimization.

  • Recommended For: Anyone who wants optimal quality and the richest feature set on their desktop system.
  • Operating Systems: Windows and Mac
  • Availability: Enablement phase begins 24 October 2015
  • How to Upgrade: When you choose the BlueJeans App to join a meeting, the latest version will install automatically.

BlueJeans for Browsers

The new BlueJeans for browsers experience features a new scheduling page, new user interface, better audio and video clarity, new audio capabilities, and performance optimization.

  • Recommended For: Regular participants and guests who don't want to install the BlueJeans app on their system.
  • Operating Systems: Windows, Mac, and Linux
  • Compatible Browsers: Chrome, Firefox, Internet Explorer, and Safari
  • Availability: Enablement phase begins 17 October 2015
  • How to Upgrade:
    • Chrome: No download or installation required.
    • Firefox, Internet Explorer, Safari: When you choose your Browser to join a meeting, the latest version will install automatically. Alternately, you can download the BlueJeans browser plugin now.

Updated BlueJeans Mobile Apps

The latest BlueJeans mobile apps feature a new user interface, quick-action menus, and modes to conserve data and battery life.

  • Devices: Apple and Android smartphones and tablets.
  • How to Upgrade: Download the latest versions on the App Store and Google Play.

New Integrations

  • Slack: With BlueJeans for Slack, you can start a BlueJeans meeting from any conversation or channel. Learn how to integrate BlueJeans with Slack.
  • Canvas: With BlueJeans for Canvas, educators, students, and administrators can schedule, attend, and replay video classes, study groups, and seminars from within the Canvas LMS. Learn how to integrate BlueJeans with Canvas.
  • VMware Workspace Suite: Find BlueJeans in App Configuration for Enterprise for single sign-on convenience and integrated provisioning.

Updated Calendar Integrations

  • Microsoft Outlook Add-in, Version 3.2: Schedule, edit, host, and join meetings from Outlook. New in this release:
    • Right-Click Calendar Support: Right click on the calendar to schedule a BlueJeans meeting for that time.
    • Remove Meeting Information: In any calendar appointment with a BlueJeans meeting, you can now remove only the BlueJeans meeting information while leaving other meeting notes intact.
    • More Improvements: Simplified user interface for scheduling and joining meetings, improved sign-in process, and other performance enhancements and bug fixes.
  • Google Calendar Extension: Enjoy one-click entry to BlueJeans meetings from Google Calendar appointments. Install from the Chrome Web Store.

BlueJeans Service, Release 2.11 – July, 2015

During the release window that completes on August 17, 2015, your BlueJeans service will gain a number of new features and enhancements. Highlights include BlueJeans WebRTC for Google Chrome, integration with the Canvas Learning Management System, and a ROI calculator in Command Center that estimates reductions in carbon emissions and travel expenses.


New Features:

BlueJeans WebRTC for Google Chrome

With BlueJeans WebRTC, Chrome users can participate in meetings within a browser tab, no plugin required. Scheduled to be enabled for all BlueJeans customers by August 17, 2015, BlueJeans WebRTC delivers a fully collaborative experience within Google Chrome, multipoint video, bi-directional content sharing, text chat, and cloud recording capabilities. Users familiar with the BlueJeans plugin for Firefox, Internet Explorer, and Safari, or with the BlueJeans App for Mac and Windows, will feel right at home with BlueJeans WebRTC:


BlueJeans Meeting in a Chrome browser tab

When Google discontinued support for plugins in April, 2015, Chrome users would enter BlueJeans meetings in a different browser or with the standalone BlueJeans App. Once BlueJeans WebRTC for Google Chrome is enabled for your organization, Chrome users will enjoy a faster and more convenient collaboration experience:

  • Direct Access: Host, join, and participate in a live BlueJeans meeting directly within Google Chrome.
  • Fast and Easy: With nothing to download or install, participants can join meetings from most any Mac, Windows, Chromebook, or Chromebox system, even public and shared computers that don't allow new software.
  • Choice for Everyone: Desktop participants can choose the participation option that works best for them, BlueJeans WebRTC for Google Chrome, the BlueJeans Plugin for Firefox, IE, and Safari, or the BlueJeans App for Mac and Windows systems.

Feature Updates
Because BlueJeans WebRTC works entirely within Google Chrome, some features work differently than with the BlueJeans plugin used with other browsers, or than with the BlueJeans app:

  • Screen Sharing: After clicking the Share Screen button for the first time, users are prompted to install the BlueJeans Meeting Chrome extension.
    • Some applications may not always display as expected: for example, PowerPoint in presentation mode works best when sharing the entire screen rather than sharing only the PowerPoint application.
    • When sharing content, you will not receive far-end video.
    • When receiving content, you can adjust the relative sizes of content and video with the slider, but you cannot pop out video as a widget.
  • Audio Settings: BlueJeans WebRTC automatically uses the default speaker device for your system. To change devices, go to your system's audio settings.

Known Issues

  • Video Muting: When you toggle your webcam to privacy (video muting), the camera light will remain on, although your video is not being shared into the conference.
  • Lossy Networks: While BlueJeans WebRTC normally delivers high-quality participant video, low-quality connections can cause video to freeze.
  • Video Upload: The video upload feature, where you can upload and replay an MP4 file in a meeting, is not yet supported.

BlueJeans for Canvas

The BlueJeans for Canvas integration lets everyone with a Canvas account schedule, attend, and replay video meetings recordings within the Canvas LMS. To use the Canvas integration during the limited availability phase (expected to begin in early September, 2015), please send an email stating your interest to support@bluejeans.com.

  • Easier for Teachers: Quickly add BlueJeans meetings to courses and host video "office hours" right inside Canvas.
  • Accessible for Students: Distance and absent students can attend classes, meet with instructors and fellow students, and replay recorded lectures and events.
  • Ideal for IT: By integrating the BlueJeans cloud video service with Canvas, IT can deliver self-service video collaboration to administrators, educators, and students. There's no need to manually create accounts: auto provisioning allows everyone with a Canvas account to schedule and attend meetings.

BlueJeans for Slack (Limited Availability)

BlueJeans for Slack allows users to initiate BlueJeans meetings with the /bluejeans slash command. To use the integration during the limited availability phase (expected to begin in early September, 2015), please send an email stating your interest to support@bluejeans.com.

Command Center: ROI Dashboard for BlueJeans Meetings

Command Center now includes an ROI dashboard that estimates reductions in carbon emissions and travel expenses. By estimating the distances and likely travel methods between meeting participants, the dashboard calculates the miles, carbon emissions, and travel costs saved by conducting these meetings over BlueJeans:

Command Center: Content Statistics

Just as with video and audio, Command Center now reports performance statistics on shared content:

BlueJeans for Android: Screen Sharing and Localization

BlueJeans for Android now lets you share your smartphone or tablet screen directly into a BlueJeans meeting:

  • Share Pictures, Documents, and Apps: Browse to and share any app on your Android device. Remote participants see exactly what you see.
  • Dynamic Presentations: Share slides from your Android tablet for walk-around flexibility and to free your laptop's screen for conference moderation and chat.
  • App Demos and Training: Join a BlueJeans meeting with your Android device to conduct demonstrations and user training for any Android app.

Also new: localization for French, German, and Spanish.

BlueJeans Relay 1.5

Version 1.5 of BlueJeans Relay adds calendar support for Microsoft Office 365.

BlueJeans Primetime 1.4

Version 1.4 of BlueJeans Primetime increases event capacity and supports the option to dial into events by phone.

  • 3,000-Attendee Capacity: Primetime now supports up to 3,000 viewing attendees, an increase from the previous limit of 2,000.
  • PSTN Support: In situations where a telephone is the only means of connecting to a Primetime event, panelists and attendees can now dial in for an audio-only experience.

BlueJeans App 1.4

Version 1.4 of the BlueJeans App for Mac and Windows delivers significant performance improvements and adds support for Windows 10. Here's how to upgrade:

  • End Users: You can download and install before your next meeting, or update when you next join a meeting with the App
  • Administrators: Request a link

Additional Enhancements and Fixes:

More information about additional enhancements and fixes in Release 2.11 can be found in your Admin Console (login required).


BlueJeans Service, Release 2.10 – May 23, 2015


New Features:

General Availability of the BlueJeans Desktop App for Windows and Mac

Version 1.3 of the BlueJeans desktop application is now generally available for Windows and Mac users. When installed, the live in-meeting experience takes place in the BlueJeans app, rather than in a browser tab. Out-of-meeting features, such as scheduling, administration, and Command Center, are still accessed in a web browser. The BlueJeans app has the same design, features, and workflow of the browser plugin, accessed from the home screen:

Current Limitations of Version 1.3
Limitations of the BlueJeans desktop app include:

  • Available for Mac and Windows only
  • Does not yet support BlueJeans Primetime events
  • English-only
How to Get the App
The app will download automatically when you choose the Desktop App connection option:

Users and administrators can also download the BlueJeans desktop app from http://bluejeans.com/downloads.

BlueJeans Desktop App for Google Chrome Users

The BlueJeans desktop app is now the default connection option for Google Chrome users:
Connection Option NPAPI Plugin Status Meeting Launches In:
Desktop App (default) Doesn't matter BlueJeans Desktop App
Browser Disabled (default in Chrome 42 and higher) Alternate Browser:
  –Windows: IE
  – Mac: Safari
  – Linux: Firefox
Browser Re-enabled by user via Chrome Flag, or via Active Directory (PC) or Open Directory (Mac) Chrome tab with the BlueJeans plugin
Note that Google plans to permanently disable plugins in September, 2015

Additional Dial-In Numbers

When meeting participants lack internet access and can't take advantage of the enhanced audio experience provided by the BlueJeans apps for iOS and Android, they can join a meeting by telephone. BlueJeans has expanded the number of global cities and countries with local access numbers. New local numbers include:

  • Australia: :
    • Adelaide: +61870708060
    • Brisbane: +61731234461
    • Perth: +61863654437
  • Bahrain: +97316196656
  • Malaysia (Kuala Lumpur): 2 +60389885356

The following numbers have changed, and are now part of the standard BlueJeans service (previously, callers from these countries incurred additional charges):

  • Colombia (Bogotá): +5715086956
  • South Korea (Seoul): +82260224240

Please visit BlueJeans Dial-In Numbers for the complete list.

Premium Dial-in Numbers for India

In addition to the standard dial-in numbers included at no extra charge with BlueJeans service, BlueJeans lets you serve dial-in participants from additional countries for an additional per-minute fee (you need to provide a separate payment option to enable this option). New numbers in India provide dial-in access at a lower per minute charge:

  • India Toll-free DTS
  • Chennai
For additional locations and more information, please visit the international access number topic in the BlueJeans knowledgebase.

Scheduled Meetings with Personal Meeting ID

When scheduling a meeting on your My Meetings page, you can now choose to use either a one-time meeting ID (existing functionality) or your personal meeting ID (new option).

Skype For Business Support

Skype for Business users can now join a BlueJeans meeting by choosing the Microsoft Lync connection option:

The meeting will open in the installed Microsoft client (Skype for Business, Lync 2013, or Lync 2010).

Command Center: Privacy View

When enabling a user for Command Center access within the Enterprise Admin interface, you can now specify whether or not that user can see Personally Identifiable Information (PII) (such as names and email addresses) and remove the option to export usage data.

To obscure PII data (as shown above) for a specific user:

  1. From the Admin interface, click Manage Users
  2. On the View/Edit tab, click the pencil icon to edit settings for a specific user
  3. Click the Enable Privacy Settings box to prevent this user from seeing PII data in Command Center:
  4. Scroll to the bottom of the page and click Save Changes

Command Center: Events Dashboard

A new Events Dashboard displays information about your organization's Primetime events. Metrics include:

  • Usage graphs by date and event size
  • Utilization by role (Moderator, Presenter, Attendee)
  • Top Users
  • Top Events by number of endpoints and total aggregate minutes

    If your organization has not yet purchased or hosted a Primetime event, the Events tab will display information about BlueJeans Primetime, an online video events service for up to 2,000 attendees.

    Enhancements:

    Better Recording Playback

    A new recording player delivers better performance when playing recordings of your meetings and events.

    Command Center Pro: Background Preparation of Large Reports

    While Command Center Pro lets you export usage data as a CSV file, very large reports can take a few minutes to prepare. Rather than make you wait for the download to be ready, Command Center now lets you perform other tasks while generating the report in the background.

    Better Connectivity Through Firewalls

    Connectivity, utilizing the browser, desktop, and mobile clients, now uses fewer ports (RTCP Mux), improving connectivity through certain firewall configurations.

    SAML Error Checking

    Error checking is now performed during the SAML configuration within the Enterprise Admin interface so you can identify potential issues before conducting tests with the identity provider.

    SAML Error Handling

    In the event that something goes wrong during SSO authentication, error messages provide more detailed descriptions, with prompts for users to contact their administrators for assistance.

    Additional Enhancements

    The BlueJeans 2.10 release also provides additional behind-the-scenes enhancements that squash bugs and support new and future features.


    BlueJeans Service, Release 2.9.5 – Mar 28, 2015

    Release 2.9.5 of the BlueJeans service, scheduled for implementation on March 28, 2015, enhances performance, adds features, improves the user experience, and supports new products.


    BlueJeans Meetings: Desktop Experience

    Performance Enhancements

    Users will enjoy numerous performance enhancements when using the BlueJeans browser plugin, including:

    • Reduced CPU Utilization: Increased efficiency with the BlueJeans browser plugin improves performance of other concurrently running applications and extends battery life.
    • Higher Resilience: Better audio and video quality over connections with high packet loss.
    • High-Bandwidth Capabilities: Take advantage of high-bandwidth connections to deliver enhanced audio and video performance.
    • Content Sharing Quality Improvements: Reductions in pixelation, artifacts (especially on solid colors), and flickering improve the quality of shared content in the browser plugin and when displayed on room systems.

    Improved Chat Notifications for Browser Users

    To make sure that meeting participants are aware of new chat messages, we have added unread message notifications:

    • Animated Chat Notifications: A semi-transparent pulse effect now draws extra attention to unread chat messages:
    • Mac Banner Notifications: If a Mac user is not already focused on the chat panel (reading messages), unread chat messages prompt a Banner notification. Note that when prompted, Mac users will need to approve notifications from bluejeans.com to enable this feature:
    • Windows Notifications: If a Windows user is not already focused on the chat panel (reading messages), unread chat messages will prompt a "toaster" notification from the Windows Toolbar:

    Streamlined Access to Your Personal Meeting Room

    Access to your BlueJeans personal meeting room has been streamlined so participants can immediately choose their Connection Option by going to https://bluejeans.com/your_username (previously, participants would first see a list of "published meetings").

    Updated Welcome Screen

    When you join a meeting with the browser, you will notice a new look & feel to the welcome screen that displays when you are the only person in the meeting. You can click the icons to take action:

    Changes for Chrome Users

    In version 42 of the Chrome web browser (expected early- to mid-April, 2015), Google will change the default setting for NPAPI plugins like BlueJeans from enabled to disabled. When NPAPI plugins are disabled in the installed version of Chrome, you can still access My Meetings, pair with room systems, and conduct administrative tasks. However, your experience will change when joining a BlueJeans meeting as a browser participant:
     
    Chrome Version
    Chrome 41
    Chrome 42
    NPAPI Default Setting
    Enabled
    Disabled
     
     
    PC: Participant enters the live meeting in a new Internet Explorer window
    Joining a meeting with the Browser connection option
    Participant enters the live meeting in a Chrome tab
    Mac: Participant enters the live meeting in a new Safari window
    Linux: Participant enters the live meeting in a new Firefox window
    All other BlueJeans features (scheduling, pairing, Command Center, etc.)
    No change
    No Change
     

    Although the live in-meeting experience will take place in a separate browser window, the feature set, user interface, and performance is consistent across browsers. There's no need to install a separate plugin for each browser.

    Re-Enabling NPAPI Plug-in Support in Chrome 42

    While a future version of Chrome (expected in September) will permanently disable support for NPAPI plugins, these Knowledge Base articles explain how to re-enable NPAPI plugins in Chrome 42 to preserve the current in-Chrome experience:

    Please visit the BlueJeans and Chrome FAQ in the Knowledge Base for additional information and answers to frequently asked questions.

    Ultimately, Chrome users will participate in BlueJeans meetings using either the upcoming BlueJeans desktop application or via WebRTC, as described in the following sections. BlueJeans

    BlueJeans Desktop Application (Early Access)

    As of April 1, 2015, administrators can contact Customer Support to request early access to a pre-release version of the BlueJeans desktop application. When installed, the live in-meeting experience takes place in the BlueJeans desktop app, rather than in a browser tab. Out-of-meeting features, such as scheduling, administration, and Command Center, are still accessed in a web browser. The BlueJeans desktop app has the same design, features, and workflow of the browser plugin.

    Please visit the Desktop App Knowledge Base article for more information about the BlueJeans desktop app.

    BlueJeans for WebRTC (Roadmap)

    As of April 2015, the live in-meeting BlueJeans experience requires a browser plugin or the upcoming BlueJeans Desktop app. An upcoming WebRTC-based experience will offer essential in-meeting features in any compatible browser with no need to install a plugin or app. A separate communication will give more details about the WebRTC-based feature set and user experience closer to release, expected in June 2015.

    Mobile Devices: New Audio-Only Experience

    Mobile participants who want to participate by audio-only are now encouraged to use the BlueJeans app on their mobile device. In audio-only mode, the BlueJeans app offers a significantly better experience than dialing in via PSTN, and uses less data and battery power than full video participation:
    • Wideband Audio: Clearer and louder audio makes it easy to hear and be heard.
    • Mode Switching: Participants can switch between audio-only and audio + video modes at will.
    • No Dialing Required: Touching a BlueJeans URL on a mobile device launches the app and joins the meeting with no need to dial an access number or enter a meeting ID. This process is significantly safer and more convenient when driving or otherwise on the move.
    • Rich Interactivity: Even in audio-only mode, participants can chat with others in the meeting, view shared presentations and documents, and access the attendee list.

    Although they would miss out on these benefits, participants can still choose to dial-in to a meeting via PSTN by dialing the local access number and then entering the Meeting ID when prompted.

    Product Announcements:

    Command Center 1.1 (Updated)

    Command Center version 1.1 delivers several new features to give you more service intelligence about your BlueJeans deployment. Depending on your deployment, you have access either to Command Center Basic (free for all BlueJeans customers) or Command Center Pro (part of the Management Package).

    New in Command Center Basic
    This feature is available for all BlueJeans admins:

    • Global Search: Search and retrieve data from the Command Center dashboard:

    New in Command Center Pro
    In addition to Global Search, these new Command Center Pro features are accessible to BlueJeans admins with the Management Package:

    • Recording Analytics: Displays top users by recording count and storage:
    • Ports Dashboard: Display number of concurrent endpoints connecting to BlueJeans across time for all meetings:
    • Feedback Summary Dashboard: Displays quality ratings given by meeting participants.

    BlueJeans Primetime (General Availability)

    The BlueJeans Primetime interactive video events service, currently in Limited Availability, will become Generally Available on March 28, 2015. Primetime brings the video-centric experience of BlueJeans meetings to large events, making it an ideal platform for town hall meetings, webcasts, and any online event that would benefit from enhanced moderation control and the capacity for up to 2,000 attendees.

    • Up to 100 fully-interactive presenters
    • Up to 2,000 watch-and-listen attendees (no plugin required)
    • Enhanced moderation controls, including the ability to promote an attendee to a fullyinteractive presenter

    BlueJeans Primetime is sold on a per-event basis, with multi-event discount packages available. Learn more about Primetime at bluejeans.com/primetime, or contact sales@bluejeans.com.

    BlueJeans Relay (General Availability)

    BlueJeans Relay is a software solution that integrates customer-premise components and applications with the BlueJeans cloud. Relay Touch, the first solution powered by BlueJeans Relay, integrates calendar applications, conference room systems, and everyday tablet computers to make joining a BlueJeans meeting easy and automatic. With scheduled meetings displayed on the Relay Touch app, participants can touch to join meetings from most H.323- and SIP-based conference room system, with no need to dial, pair, or enter a meeting ID.

    BlueJeans Relay is free for all BlueJeans customers, although you must supply a suitable server to host the software and compatible tablets to deploy in your conference rooms. Once released (scheduled for March 31, 2015), you can find additional information at bluejeans.com/features/relay.

    BlueJeans for Salesforce (Updated)

    BlueJeans for Salesforce integrates video collaboration and screen sharing within Salesforce and Chatter. This update adds support for Activity History logging within Accounts and Opportunities. Learn more about BlueJeans for Salesforce at the Salesforce App Exchange.

     

    Note: While we expect features described in this document to be implemented by their scheduled release dates, BlueJeans may alter the availability date for one or more components to ensure quality and reliability.


    Outlook Add-In Release 3.0 – Mar 03, 2015

    Release 3.0 of the Outlook Add-In makes it easier to launch, schedule, and manage BlueJeans meetings from within Outlook 2010 or 2013 for Windows.


    New Features:

    Instant Meeting

    Start an instant BlueJeans meeting directly from Outlook.

    Smarter Scheduling

    When adding a BlueJeans meeting to a calendar appointment, you can now edit the invitation text and add attachments before sending the invitation to attendees.

    Edit and Update Appointments

    For existing calendar appointments that already contain a BlueJeans meeting, you can now edit the content, date, and time, add participants, and send updates.

    What's New

    Click "About" from the BlueJeans drop-down menu to open a window with descriptions of new features and fixes in the currently installed version of the Outlook Add-In.

    Single Sign-On (SSO)

    Performance improvements and fixes.

    Additional Information:

    Prerequisites

    Like prior versions, Release 3.0 of the Outlook Add-In is compatible with Outlook 2010 and 2013 for Windows only. Note that Outlook 2011 for Mac does not support add-ins or plug-ins.

    Availability

    Scheduled for release on February 28, 2015.

    Installation Instructions

    1. Visit http://bluejeans.com/downloads
    2. In the Outlook Add-In section, click Download Now
    3. Once downloaded, double-click the executable file to initiate the installation process. The new software will replace any previously installed version of the BlueJeans Outlook Add-In.

    BlueJeans Service, Release 2.9* – Jan 3, 2015

    This update to the BlueJeans service includes new features and product enhancements. See below for further details.


    New Features:

    Application Sharing

    Now users have more content sharing options. In addition to sharing your full desktop, you can elect to share a specific application, such as PowerPoint, Word or a web browser. When you select an application to share, nothing else on your monitor is visible to other meeting participants.

    Command Center – User Feedback Data

    Command Center now has the ability to show the quality feedback users submitted at the conclusion of their meeting. This allows IT Administrators to correlate the user's feedback with the actual meeting quality data captured by Command Center, thus closing the loop on quantitative and qualitative feedback.

    Feature Enhancements:

    Floating Video Widget

    When a meeting participant begins to share his or her screen, all other participants will now see the content in full screen, with a floating video widget to display other meeting participants. This widget can be moved and resized to the liking of the viewer. The traditional BlueJeans Content Slider is still available if you prefer that approach to viewing content without a floating widget. Simply hover over the content to expose the slider, slide it to the left, and the floating widget will disappear.

    Floating Widget

    Content Slider

    Browser Plugin Installation Resiliency

    In the event that a plugin update is available, but the upgrade fails, the user will still be able to join the meeting with the plugin that was previously installed. This allows the user to attend the scheduled meeting and re-attempt to upgrade the plugin afterward.

    Chrome 39 Support

    The latest version of the Google Chrome browser requires the use of a 64-bit plugin, which BlueJeans now provides for OS X operating system. Development of a 64-bit plugin for Windows is in progress, but BlueJeans does currently support the 32-bit Windows version.

    In-Meeting Quality Notifications

    BlueJeans has been making regular improvements to the user experience. Under certain conditions, there will now be in-meeting notifications designed to recommend user adjustments that will improve meeting quality. BlueJeans will now notify users for the following conditions:

    • Speaking While Muted – In cases where a user's microphone is receiving audio but is muted within the BlueJeans meeting, a notification will be provided to the user recommending they unmute to speak within the meeting.
    • High CPU Usage – Meeting participants that have high CPU usage can experience both audio and video quality issues. When this happens, the meeting participant will be notified that he or she may want to close some applications or turn off the webcam.

    Streamlined Browser Join Flow – GA

    With the 2.9 release, BlueJeans is moving to a new browser join flow for all customers, unless you have specifically requested to continue using the older join flow.

    The new join flow accommodates users who are accustomed to joining meetings by dialing in on the phone, then joining on video. Now, users have three options for sending/receiving audio and video. If you prefer to receive audio through your phone, selecting option 3 will prevent an audio feedback loop that some users were experiencing:

    These are the features that are scheduled to be released on Jan. 3rd, 2015. While we fully expect all features to go live as planned, small delays do sometimes occur as we work to deliver the quality service that our customers have come to expect. Have questions or feedback about the release? Share your thoughts in the BlueJeans Community

    BlueJeans Service, Release 2.8* – November 1, 2014

    This update to the BlueJeans service includes new features and product enhancements. See below for further details.


    New Features:

    Command Center – General Availability

    The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to IT organizations, including the ability to visualize, measure and manage their BlueJeans deployment.

    Command Center has two versions: Basic and Pro.

    Command Center Basic features include:

    • Deployment Dashboard: See status, utilization, and geographic distribution at-a-glance.
    • Historical Reports: Meeting, endpoint, and network metrics for every conference.
    • Instant Access: Powered by the BlueJeans cloud, you get deployment-wide reports with nothing to install, configure, or maintain.

    The optional Command Center Pro upgrade adds:

    • Real-Time Meeting Metrics: Review metrics like host names, size, and recording status.
    • Real-Time Endpoint Metrics: Monitor quality-of-experience metrics for every endpoint.
    • Real-Time Network Metrics: Graph quality metrics like bitrate, jitter, and packet loss.
    • Data Export: Export metrics in CSV format for further analysis.

    With the 2.8 release, Command Center will be generally available and all customers will receive complimentary access to Command Center Pro for a period of 30 days following the release. After the 30-day trial has expired, all customers who have not elected to upgrade will revert to Basic functionality.

    As a BlueJeans administrator, you can provide Command Center access to additional users within your organization at your discretion through the admin console (Manage Users > View / Edit Users)

    Localization – French, Spanish and German

    The 2.8 release adds support for French, German, and Spanish. This includes in-product text for the web browser and mobile endpoints, email invitations, and the web-based administrative console. To change your language settings, go to Personal Settings > Preferred Language. Bluejeans.com visitors can also change their language on the home page (coming on October 25th).

    Microsoft Lync Connectivity Improvements

    Now, it is easier than ever to join a BlueJeans meeting directly from Microsoft Lync. For instructions on how to add a BlueJeans
    Contact to Microsoft Lync, click here.

    For Windows Users:
    Simply hover over the BlueJeans Contact and click the Video icon.

    When presented with the IVR dialog use your numeric keypad or launch the keypad for the Lync chat window to enter the meeting ID.

    For Mac users:
    (Note Lync version must be 14.0.10 for keypad to work)

    Click on the BlueJeans contact and click the "Start a video call" icon

    When presented with the IVR dialog use your numeric keypad or launch the keypad for the Lync chat window to enter the meeting ID.

    Feature Enhancements:

    Screen Sharing Improvements

    Usability
    Now, the screen-sharing button is more visible to users participating in a meeting from the browser endpoint. There is also an improved flow that requires fewer clicks to begin sharing.

    Additionally, adjustments have been made to overall interface behavior when receiving screen sharing, including the roster panel collapsing to provide increased screen real estate.

    Clarity
    Due to significant enhancements, screen sharing quality and crispness will be greatly improved, in addition to being more resilient in low bandwidth scenarios.

    Alternate, Streamlined Browser Join Flow

    After rigorous user testing, BlueJeans is unveiling a new process for joining a meeting from the browser endpoint. It accommodates users who are accustomed to joining meetings by dialing in on the phone, then joining on video. The new join flow will not cause an audio feedback loop and should simplify the join experience for new users:

    Please contact BlueJeans Customer Support to request that this join flow be enabled for your user account or enterprise. We recommend requesting this feature if you have heavy PSTN usage within your organization.

    Improved Telephone Audio Quality

    Improvements have been made to enhance the audio quality for participants that must dial into a meeting.

    Improved Recording Playback

    To improve the responsiveness of recording playback through a web browser, we have built a new media player. Now, users of Enhanced Recording have a better experience playing, pausing and scanning through their meetings.

    Single Sign-On (SSO)

    Provisioning Improvements
    In the past, users could only be provisioned when logging in directly from their organization's main landing page. Now, users can be provisioned the first time they log in from the Outlook plugin or any BlueJeans mobile client. Please contact Customer Support for more details on setting this up.

    Log In from main website
    BlueJeans meeting participants from organizations utilizing single sign-on can now log into their accounts directly from bluejeans.com.

     

    Video Capture Card Improvements

    Several small bugs were resolved to improve the range of compatibility that BlueJeans has with various video capture card models.

    Have questions or feedback about the release? Share your thoughts in the BlueJeans Community

    BlueJeans Service, Release 2.7 – Aug 30, 2014

    This update to the BlueJeans service includes new features and product enhancements. See below for further details:


    New Features:

    User Tagging

    BlueJeans now enables enterprise admins to tag users with information, such as their department (Marketing, Sales, etc.) This provides the ability to do things like internal bill-back by associating specific departmental tags with BlueJeans meeting usage.

    You can find these settings at: Admin / Manage Users / (click username)

    Once you click on a user, you can add a tag at the bottom of their user profile.

    If you click on the "Export User List" link at the bottom of the user list, you can also export a CSV file to analyze the data in Excel, or other applications.

    Video Capture Card Camera Support

    BlueJeans now supports capturing video from Video Capture cards, allowing participants to use analog cameras. Audio capture through video capture cards is currently not supported but will be coming soon.

    Feature Enhancements:

    VP8 Support

    BlueJeans is now adding support for the VP8 codec for video and content sharing. This provides an improved video media quality experience in low-bandwidth situations.

    64-Bit Internet Explorer Support

    BlueJeans has added official support for the 64-bit version of Internet Explorer, which is now the default browser on a Windows 8 installation. This means that meeting participants utilizing the BlueJeans browser endpoint can now join through the 64-bit version of Internet Explorer.

    Improved Linux Installation

    Although BlueJeans officially supports Ubuntu, Red Hat and Fedora, we strive to be supportive of the entire Linux community. We have implemented a change in our installation flow that gives end users the choice of both DEB (Debian) and RPM (Red Hat Package Manager) installers in situations where the distribution of Linux cannot be determined.

    Improved Microsoft Lync Experience

    In an effort to provide the best possible join experience through Microsoft Lync, we have improved the user interface to provide additional connection instructions for users that are connecting with Microsoft Lync.

    Improved Screen Sharing over TCP

    BlueJeans now utilizes TCP (Transmission Control Protocol) for screen sharing. This improves quality and also provides a better experience when firewalls are set to be very restrictive.

    Bandwidth Optimization Improvements

    A great deal of effort has been placed on optimizing the meeting experience under poor bandwidth conditions. This includes situations where there is high packet loss or jitter, as well as situations where connectivity is generally lacking in available bandwidth.

    CPU Utilization Improvements

    The BlueJeans browser client now has improved efficiency, helping it to consume a smaller portion of the CPU's processing power.

    Echo Cancellation Improvements

    BlueJeans focuses effort on making audio improvements in every release, and 2.7 has a significant amount of improvement in the area of detecting echo and being able to suppress it. This includes support for an increasing number of A/V displays.

    Time Zone Fixes

    BlueJeans has added a new, enterprise-level time zone field within the Enterprise Administration Console. This new field will be used as the default when new users are created. If no value is set in the enterprise-level field, PST/PDT will be used.

    This field can be found under Admin / Group Settings / Group Info

    Rename Meeting Recordings

    BlueJeans has added the ability for users to rename their recordings through their BlueJeans account. By default, every meeting hosted in a user's persistent, personal meeting room has the same name (i.e. Jeff's Meeting). Now, users are able to change the name to something more representative of the meeting that took place, such as "Sales Training."


    BlueJeans Service, Release 2.6 – May 14, 2014

    This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


    New Features:

    Meeting Recording

    You can now record, watch and share your BlueJeans meetings.

    • Basic vs. Enhanced Recording

      There are two levels of meeting recording available—Basic and Enhanced. Organizations can upgrade users to Enhanced Recording through the Premium Features Package. Please contact your Account Manager or Customer Success Manager to upgrade.

      Until May 28th, Enhanced Recording will be free for all customers. After that time period, all customers who have not purchased the Premium Features Package will revert to Basic Recording functionality.

      *Note to Beta Participants
      If your organization took part in the Recording Beta and has not purchased the Premium Features Package, your original recordings will retain enhanced playback functionality. However, you will default back to Basic Recording functionality for all future meetings beyond the trial period ending May 28th. Learn more about Meeting Recording here.

    • Administration Controls

      Found in – Admin/Group Settings

      • Recording enablement: you can choose which users within your enterprise have access to recording; this includes the ability to disable the feature entirely.
      • Recording expiration: you can specify that, for example, recordings will automatically be deleted from user accounts after 90 days.
      • Sharing control: you have the ability to control how recorded content is shared within your organization. The settings include Private, Enterprise Access Only, and Enterprise and Open Access.
      • Recording activity monitoring: you can view which users within your organization are using recording, including the number of total recordings, hours of recorded content, and active users.

    Large Meetings

    BlueJeans is now able to extend your meeting capacity from 25 video and/or audio endpoints to 100 through the Large Meetings add-on feature. If the meeting moderator's account is enabled for large-capacity meetings through an enterprise-wide license, up to 100 endpoints will be able to join the meeting.

    All existing features, including participant lists and meeting controls will remain the same. For large meetings, it is recommended that you enable the Mute Participants on Entry and Silent Participant Entry settings to minimize disturbances. These settings can be found under My Settings/Room Settings.

    To upgrade your BlueJeans service to support large meetings, please contact your Account Manager or Customer Success Manager.

    Mute Audio Output

    We have added the ability to mute your audio output during a BlueJeans meeting. Examples of when you might use this feature include:

    • Joining via phone while viewing the meeting content from a laptop
    • While you're in a conference room, you may want to connect to the meeting to share your screen without using any cables

    Mobile Updates

    • iOS
      The BlueJeans iOS app now has stage-right / stage-left navigation that enables you to easily access menus within the app. You can now also share photos from your camera roll during meetings, view the participant roster, and invite participants on the fly. For more information, visit the App Store.
    • Android
      The BlueJeans Android app now has stage-right / stage-left navigation that enables you to easily access menus within the app. You can also view a participant roster and invite participants on the fly. For more information, visit Google Play.

    Feature Enhancements:

    Resize Sharing Widget

    BlueJeans now enables meeting presenters sharing content from the browser to resize the far-end video window. This enables them to have more flexibility in how they view other meeting participants.

    Audio Device Warnings

    Certain devices conflict with echo cancellation mechanisms and are generally problematic with video conferencing services like BlueJeans. End users will now be notified if they are using one of these devices.

    *These are the features scheduled to be released on May 10th, 2014. While we fully expect all features to go live as planned, small delays do sometimes occur as we work to deliver the quality service that our customers have come to expect.


    BlueJeans Service, Release 2.5 – April 5, 2014

    This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


    New Features:

    Multiple-Monitor Screen Sharing

    BlueJeans now enables meeting participants to choose from multiple monitors when sharing content. This option only appears if external monitors are connected. If, for example, a participant has two monitors connected, he / she will have the option to select which monitor to share content from, as in the example below:

    Silent Participant Entry

    BlueJeans now supports the ability to disable the standard participant entry and exit signals, including audible tones and pop-up notification banners. By enabling Silent Participant Entry Mode, you are able to avoid meeting disruptions. This is especially valuable during large meetings where there may be a significant amount of participants entering and exiting the meeting.

    This setting can be found under My Settings/Room Settings:

    Log-in Session Timeout

    As an added security measure, BlueJeans now allows Account Administrators to set a default "timeout period" for users who are logged into BlueJeans. For example, an Admin could specify that after 120 minutes of inactivity, a user will automatically be logged out of BlueJeans and cannot schedule or host meetings until logging back into their account. This new setting can be found under Admin/Group Settings/Group Info:

    Apple Safari Extension with Google Calendar Integration

    Users of the Apple Safari Browser now have the ability to schedule BlueJeans meetings right from their browser window or within Google Calendar. The Safari Extension installs a button on a Safari browser window that enables users to start or schedule meetings with the click of a button. Within Google Calendar, users can "Add a BlueJeans Meeting" and the BlueJeans meeting information will populate into the meeting description.

    You can download the Apple Safari Extension at: www.bluejeans.com/video-conferencing/downloads

    Feature Enhancements:

    Configurable Email Invitation

    Enterprise admins now have the ability to determine the format of BlueJeans meeting invitations sent by users within their organization. This new setting can be found under Admin/Group Settings/Group Info and offers the following options:

    Improved Quality on Impaired Networks

    BlueJeans is continually fine-tuning bandwidth management. Updates for this release include:

    • Updated algorithms that ensure the highest-quality video during network impairment
    • Specific work on the TCP connection for the BlueJeans Browser client to reduce video freezing in congested networks

    Improved Screen Sharing

    BlueJeans has made the following enhancements to screen sharing:

    • Room Systems and Any H.323 / SIP Devices
      • Improved bandwidth utilization for room systems using H.239 or BFCP, resulting in sharper images for screen sharing
    • BlueJeans Browser Plug-in
      • Improvement in frame rate of browser client

    Audio Enhancements

    BlueJeans is continually fine-tuning the audio experience. This release includes:

    • Echo cancellation improvements – auto-switch to half-duplex mode for certain devices
    • Keyboard noise and mouse click suppression improvements
    • MacBook Air audio improvements – special fix needed due to microphone placement on MacBook Air

    Streamlined SAML SSO Provisioning and Configuration

    Now, users won't need to input personal settings for Moderator Passcode and Room System Setup—these can be auto-provisioned by the Account Admin. As a result, the user will no longer receive a provisioning email after they register for a BlueJeans account.

    Recording Beta Update:

    Enterprise Recording Content Control

    As an enhancement to the meeting recording feature, we have added the ability to control how recorded content is shared within your organization. At the Group Administrator level, you can choose from the following sharing options, found under Admin/Group Settings/Group Info:

    Recording Sharing Options for Individual Users

    • Choose Sharing Settings
      • Individual users will be given the ability to share meeting recordings within the restrictions set forth by their organization's Recording Sharing Preferences

    • Share by Copying or Emailing Link
      • Once the user selects the group they would like to share their recording with, they can copy the link and share it, or email the link.

    *These are the features scheduled to be released on April 5th, 2014. While we fully expect all features to go live as planned, small delays do sometimes occur as we work to deliver the quality service that our customers have come to expect.


    BlueJeans Service, Release 2.4 – January 18, 2014

    This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


    Feature Enhancements:

    Premium Calling

    BlueJeans has added additional dial-in numbers:

    • Finland
    • Latvia
    • Poland
    • Romania
    • South Africa

    BlueJeans now offers premium dial-in numbers that can be used at an additional per minute charge. BlueJeans has added premium numbers for the following countries:

    • China
    • Colombia
    • Hungary
    • India (Toll Free)
    • Indonesia (Toll Free)
    • Malaysia (Toll Free)
    • Philippines (Toll Free)
    • Russian Federation
    • South Korea
    • Taiwan (Toll Free)
    • Turkey
    • United Arab Emirates (Toll Free)

    For a full list of audio dial in numbers, please visit http://bluejeans.com/premium-numbers. For pricing questions, please contact sales@bluejeans.com.

    Meeting Recording & Playback - BETA

    BlueJeans is now offering Recording & Playback in BETA. This new feature allows meeting hosts to record BlueJeans meetings and have the recording stored for future playback and sharing. During the BETA we will not be charging an extra fee for the service. Basic recording, limited storage and the ability to download the recording will be a "non-chargeable" feature. After G.A., there will be an extra charge for unlimited storage and the ability to stream recordings for playback from the cloud.

    When a BlueJeans meeting is recorded, it captures the live audio, video and content shared (including videos), from the host's view. This feature supports recording with a single participant in the meeting.

    Note: the Recording & Playback BETA feature is not enabled by default. It must be enabled by your BlueJeans Group Admin. To enable the feature, Admins must go to Admin/Group Settings/Meeting Preferences and check the "Enable Meeting Recording for my group" checkbox (Fig. 1).

    Figure 1– Enable Video Recording for Group Setting

    Once enabled all BlueJeans account holders in the Group will see a banner (Fig. 2) announcing the feature.

    Figure 2– Video Recording Now Available banner

    For more information on enabling the feature and how it works, please see the Recording & Playback BETA Release Notes in the BlueJeans Knowlegebase: http://bluejeans.com/support/knowledgebase

    Learn more about this feature: http://bluejeans.com/features/recording.


    Linux Support

    BlueJeans now supports the following flavors of Linux:

    • Ubuntu 12.04 LTS and above
    • Red Hat 6 and above
    • Fedora 12 and above

    Log-in to Moderate

    A new setting can be enabled to force all moderators to log into their account (from any device, including iOS and Android) before starting a meeting (Fig. 3). This configuration also comes with an exception whitelist, where IP addresses, or even entire IP blocks, can be set aside to bypass this logic.

    Figure 3– Require moderator to log in to start meeting setting

    Participant Count

    Hosts and attendees can now quickly see a total attendee count on the participant roster (Fig. 4).

    Figure 4– Total participant count

    Quality Improvements

    We have added improvements that will enhance the overall BlueJeans experience.

    Auto reconnect

    • Now when a browser participant loses their Internet connection and is dropped from a meeting, BlueJeans will attempt to reconnect.
    • The participant will receive a "reconnect notification" letting him/her know that BlueJeans is attempting to reconnect to the meeting.
    • BlueJeans will attempt to reconnect to the meeting for up to 10 minutes.

    Drop chat user from meeting

    • Now when a participant connects to a meeting through the browser and does not enable their audio or video, the host can drop that participant from the meeting.

    Bandwidth management improvements for browser endpoint

    • Improve network-sensing algorithm in order to react quickly to changing network conditions.
    • Allow usage of the endpoint in more difficult networks
    • Reduce the chance of audio breakups

    Improvement in overall audio clarity through a series of Digital Signal Processing enhancements provided both in our cloud S/W as well as in the browser client experience.

    Echo Detection and Suppression

    • BlueJeans will detect devices that have typically exhibited a high tendency for echo and will configure around these device specific issues.
    • In the worse case scenario, the browser endpoint will automatically enter a half duplex mode.

    Fixed Issues:

    Outlook Plug-in

    We have fixed some issues with the Outlook plug-in, including:

    Support for SSO flow

    • If SSO is enabled for your organization, BlueJeans will detect that based off your BlueJeans username and proceed with your SSO login window.

    Plug-in being auto-disabled

    • We have fixed the Office version specific issues that were disabling the availability of the plug-in for Office 2007, 2010 and 2013.

    Blank invite

    • There were scenarios where due to machine specific application configurations that meeting invitations would go out and the invitation details for the invitee would be blank about receipt – the issue has now been resolved generally.

    Note: The latest version of the Outlook plug-in will auto-update. However, if you deployed the BlueJeans Outlook Add-in via Centralized Management, you will need to re-distribute the MSI file. For more information on BlueJeans Outlook Add-in supported environments, search the BlueJeans knowledgebase: http://bluejeans.com/support/knowledgebase

    To install the update manually:

    • Log into your account at www.bluejeans.com
    • Go to your Account (your name) in the upper right hand portion of the page
    • Go to "My Settings"
    • Go to "Applications/Plugins" and click "download"

    Sharing Widget

    The last BlueJeans release (2.3) provided the ability to see remote participants in a "sharing widget" while screen sharing. When screen sharing from a Windows machine, the sharing widget window was also sent as part of the screen share. This has been fixed and is no longer sent as part of the screen share. It's now transparent to the participants for both Mac and Windows machines.

    Moderator Pinning

    We have re-instated the ability for a moderator to "pin" (Fig. 5 & 6) a single location into the main video window and push it out to all participants. Depending on the selected layout option the "pinned" location will appear in the following areas and will not move until the location is "un-pinned:"

    Active Speaker: The pinned participant will be placed in the main video window
    Active Presence: The top speaker will always be pinned, letting the secondary thumbnail video tiles be sorted by last speaker.
    Constant Presence: The participant that is pinned will always be in the upper left-hand corner.

    Figure 5 – Pinning &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp&nbsp &nbsp &nbsp &nbsp&nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp&nbsp &nbsp &nbsp&nbsp Figure 6 – Select participant to pin

    Hide Moderator Passcode

    We have hidden the moderator passcode in the URL so when sharing your screen participants can't see the moderator's passcode in the BlueJeans meeting URL.

    CPU Utilization Improvements

    We have made improvements to CPU utilization for the browser client. This helps improve the user experience for older machines that are lower in CPU performance by design and/or reduce the power that is required to participate in a BlueJeans meeting.

    When a presenter is experiencing high CPU levels: when presenting content (video sharing or screen sharing) and reaching undesirably high CPU levels, we will stop sending the presenter's video stream and continue to send only the content stream.

    When a participant is experiencing high CPU levels: when receiving a presenter's content and video stream, and experiencing high CPU load, the participant will only receive the presenter's content stream.

    In both scenarios, a notification will be sent to the effected party notifying them why the video has stopped.


    BlueJeans Service, Release 2.3 – November 16, 2013

    This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


    Feature Enhancements:

    Sharing Widget

    The new BlueJeans Sharing Widget gives meeting participants who screen share, the ability to see the far-end video via a small, movable window. Previously, presenters were unable to view remote video participants while sharing content, which made them feel disconnected from the other meeting attendees.

    Figure 1 – Initiate screen sharing

    Figure 2 – Share screen

    When initiating screen sharing (Figure 1, 2), the widget automatically appears (Figure 3) and the video layout changes to 'Active Speaker' mode (from whatever mode it was previously in), displaying the most recent speaker in the widget window. Note: when screen sharing is stopped the layout will return to the selected layout option prior to screen sharing.

    Figure 3 – Sharing widget window

    On the Sharing Widget window, the presenter has controls to:

    • Mute audio
    • Mute video
    • Stop screen sharing
    • Minimize widget

    Figure 4 - Sharing widget controls


    Lync 2013 Support

    With this release, BlueJeans extends its Lync support to include support for Lync 2013. Lync 2013 includes support for the H.264SVC video codec, which BlueJeans uses when connecting to Lync 2013 endpoints. H.264SVC benefits include lower CPU utilization, making it less taxing on the attendee's computer.

    All features supported in other versions of Lync on BlueJeans (OCS 2007 R2, Lync 2010, Office 365) are supported in Lync 2013. This includes screen sharing between other video systems and the Lync 2013 client (Figure 5).

    Figure 5 – Lync 2013 participant receiving screen sharing from browser participant

    Figure 6 – Lync 2013 client in meeting


    Video Sharing (Beta) – Dynamic Bit-rate Support

    For the BlueJeans Video Sharing feature, we have improved the quality of the experience by adding Dynamic Bit-rate Support. The resolution selection feature has been replaced with logic that automatically detects your bandwidth and shares the video stream at the best possible resolution based on your available bandwidth.

    Note: Video sharing is available on your account, but must be enabled by your BlueJeans Group Administrator. The setting is located under Admin/Group Settings/Group Info/Meeting Preferences (Figure 7). If you have questions about this, please contact the BlueJeans Support Team.

    Figure 7 – Group Admin setting to enable video sharing

    Android App

    BlueJeans for Android is now available for download in the Google Play Store. The BlueJeans app works with the BlueJeans service to allow users to host and join meetings from anywhere.

    Fixed Issues:

    Internet Explorer Support on Windows 8.x

    Microsoft Internet Explorer v.11 on Windows 8.0 and above is now supported with the BlueJeans browser plug-in.

    Enterprise User Group Association

    Customers have requested that when users within their organization unknowingly sign-up for a Blue Jeans Free Trial (vs. registering for their paid account under their BlueJeans Enterprise Group) using the Enterprise's associated email domain, BlueJeans will automatically move the user to the appropriate Enterprise group.

    Known Issues:

    Sharing Widget

    When screen sharing from a Windows machine, the Sharing Widget window is also sent as part of the screen share. The presenter can use the minimize icon (Figure 8) on the widget's control panel to minimize the window if desired.

    Figure 8– Sharing widget minimized


    BlueJeans Service, Release 2.2 – October 5, 2013

    This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


    Feature Enhancements:

    Group Chat

    With this release, BlueJeans has added support for Group text chat for both the browser and iOS client(s). This new functionality, allows meeting hosts and attendees to send chat messages to all meeting participants. Chat messages can be sent at anytime when there are participants connected to the meeting, including before the host has joined. Chat is a convenient way to communicate with attendees while not interrupting the person(s) speaking or the flow of the meeting.

    The Group Chat feature will be enabled on all accounts when released. Customers who would like to have the feature disabled at the Enterprise level will need to contact support to have it disabled. The BlueJeans Chat feature is currently a user setting under My Settings/Room Settings/Default Scheduling Options. It can also be enabled/disabled under Advanced Meeting Options when scheduling a meeting. Users can elect to enable/disable it on a per meeting basis, if they chose. Anyone attending a meeting (room system, desktop client, etc) can utilize the new text chat feature. Users just need to pair with the BlueJeans web app to view/send text chat messages.

    Figure 1 – Chat window

    Figure 2 – Chat notification

    Figure 3 – Chat iOS (iPad)

    Mute On Entry

    BlueJeans has added a new meeting option that allows hosts to "Mute Participants On Entry." When selected, this automatically mutes each participant as they join the meeting, regardless of how they have connected (audio, room system, mobile device, etc.).

    While this can be set as a default setting for all meetings, we recommend it be used for larger meetings. In a small meeting, with 1-2 participants, there is less reason to automatically mute attendees as they join.

    This can be done under My Settings/Room Settings/Default Scheduling Options. It can also be enabled/disabled under Advanced Meeting Options when scheduling a meeting.

    Figure 4 – Mute Participant on Entry

    Enhanced Group Admin Reporting

    BlueJeans has enhanced Group Admin reporting to include a new Attendee History report. This report includes:

    • all audio and video endpoints connected to the call
    • inclusion of email addresses of attendees
    • listing of all unencrypted and encrypted video endpoints

    This report can be found under the Admin/Meeting History tab.

    Figure 5 – Attendee History Report

    Please note: Meetings prior to this release will not be included in the data presented in the report.

    Simplified In Meeting Invitation for Host

    Now, when a host joins their meeting, and no one else has joined, a dialog is visible that makes it easy for the host to invite additional participants to the meeting by either copying the meeting URL to share via another means or to send an email invitation from BlueJeans.

    Figure 6 – New In Meeting Invitation for Hosts

    Fixed Issues:

    Moderator Mute Improvements

    Moderators can now see when participants have muted themselves on the browser participant roster.

    Figure 7 – Participant mute icon visible to moderator from self-muted participant


    BlueJeans Service, Release 2.1 – August 17, 2013

    This update to the BlueJeans service includes features and fixes that enhance the BlueJeans service. See below for further details.


    Feature Enhancements:

    Opus Audio Codec Support

    BlueJeans now supports the Opus Audio Codec for browser participants. Opus is a next generation audio codec that is well suited for interactive, real-time applications over the Internet, like video conferencing. Opus is able to scale from low bit-rate narrowband audio all the way to very high quality stereo audio.

    The addition of Opus support offers browser participants a significantly enhanced audio experience when connected to a BlueJeans meeting.

    Audio Enhancements

    BlueJeans is continually fine-tuning the audio experience. This release includes improvements to our echo cancellation, PSTN audio and overall audio quality for BlueJeans browser participants.

    Fixed Issues:

    Chrome Extension Alternate Set-up for SAML Authentication

    The Chrome Extension now provides an alternate setup method for BlueJeans users that are members of an Enterprise Group with Single Sign-on (SAML) enabled.

    The alternate setup flow allows users to simply enter their BlueJeans Meeting ID and Participant Passcode (optional), instead of their BlueJeans username & password.


    BlueJeans Service, Release 2.0 – June 29, 2013

    This update to the BlueJeans service includes features that enhance Enterprise branding, the general availability of Lync screen sharing, German language support and Google Calendar integration. See below for further details.


    Feature Highlights:

    Enterprise Web App Branding

    BlueJeans is now offering customers the ability to brand the BlueJeans web app experience with their own company logo (Figure 4). This gives customers a way to extend their brand into the BlueJeans experience helping to make it more pervasive throughout their organization. Branding is currently only supported in the web app and email invitations (no IVR or in meeting) and includes the customer logo in the upper left hand corner of the web app (with the BlueJeans branding/logo on the lower left) and email invitations.

    This enhancement pairs well with BlueJeans Custom Landing Pages (Figure 5) that may also be customized with customer logo. See examples below. Both custom Enterprise Web App branding and Custom Landing Pages may be implemented at an additional cost. Please contact your BlueJeans Account Rep, Customer Success Manager or Support for more details.

    Web App Branding

    Figure 4 – Web App branding



    Custom Landing Page

    Figure 5 – Custom Landing Page


    Enterprise Email Customization

    In response to customer requests, we will be offering our Enterprise customers a way to add custom text to their outgoing BlueJeans meeting invitations. The first phase of this feature will require Group Admins to work with BlueJeans to add the custom text. There is no option to set the text within the Group Admin profile/settings at this time. Also, the text will be included by default on all outgoing invitations for the entire Group.

    For more information on enabling Enterprise Email Customization, click here

    Enterprise Email Customization

    Figure 6 – Enterprise Email Customization


    Lync Screen Sharing General Availability

    Lync screen sharing is now GA. This feature gives Lync users the ability to natively send and receive content (RDP) while in a BlueJeans meeting with the full, high quality experience they expect. Content will appear in the content sharing window (versus in-band with the video).

    This release supports screen sharing from:

    • Microsoft Lync 2010
    • Office 365 (w/ Lync 2010)

    Note: Among the modes for content sharing on Lync, those supported in this release are Desktop and Program modes. BlueJeans does not yet support the "Share" for PowerPoint Presentation, New Whiteboard and New Poll options. For more information on Lync screen sharing click here.


    German Language Support

    BlueJeans now supports user-level language settings. The current supported language options are: English and Deutsch (German). Users can select their desired language from Account/My Settings/Profile Settings.

    When a new user signs up or a non-account holder (meeting participant) connects to the web app, the language setting will be set based on their browser language setting. If it is set to a language not yet supported by BlueJeans, English will be used.

    Language support pertains to the web-app experience and not in-meeting screens (IVR, on screen displays, etc). For more information on setting your language preference, click here.


    Google Calendar Integration

    BlueJeans has released an extension for Chrome that allows BlueJeans meetings to be scheduled from within Google Calendar (Figure 7) or the Chrome browser. Google Calendar users can simply click a button to add pertinent BlueJeans information into a new calendar event or from Chrome a user can click the installed BlueJeans icon on the toolbar to Start an Instant Meeting, Schedule a Meeting, see My Meetings or access Extension Settings.

    The extension can be found in the Chrome Web Store by searching 'BlueJeans' or by clicking here. For instructions on how to set up the extension, click here.

    Google Calendar Integration

    Figure 7 – Google Calendar Integration


    Fixed Issues:

    Proxy Support

    Previous BlueJeans releases gave customers unable to connect to the BlueJeans service, due to web proxies, the ability to join meetings from the browser by opening ports 5061 (TCP) and 5000 (UDP) on their firewall for a small range of BlueJeans' IP addresses. While this worked for a majority of customers, some were still unable to connect.

    This release extends proxy support to include support for Blue Coat and Microsoft proxy servers so that customers behind these proxies can now transparently connect to BlueJeans.

    BlueJeans will support both hardware and virtual machine (vm) deployments with either explicit configurations via the proxy server settings or automatic configurations using script (PAC file). For more information on our proxy support, click here.


    Outlook Addin

    We have fixed the use of the personal meeting ID when scheduling a recurring meeting through the BlueJeans Outlook Addin. Now you can choose to use the Personal Meeting for all your Outlook Add-in scheduled meetings and have that choice stay persistent. The prior release needed you make the selection each time you scheduled a meeting if you wanted to use the personal meeting ID for that meeting. If you have any questions about these features/enhancements, please contact the BlueJeans Support Team.


    Mute/Un-Mute Behavior

    We have fixed the Mute/Un-mute behavior. When a moderator mutes a participant, it will show the participant is muted in the participant roster. When a participant mutes him/herself it will also show that the participant is muted on the participant roster. The previous release did not show when a participant had muted him/herself on the roster.


    Single Sign-on Security

    The password reset feature on the BlueJeans website no longer allows SSO users to obtain a BlueJeans username/password.


    Audio Enhancements

    BlueJeans is continually evaluating and refining our audio quality to bring you the best audio experience possible. Therefore, we wanted to make you aware of some recent improvements we have made to our audio quality.

    Audio quality improvements include:

    • Speaker volume fix: this resolves issues where users reported BlueJeans meetings had lower volumes than other applications running on their laptops/pcs.
    • Improved audio mixing: better mixing so less noise is transmitted to meeting participants. Improves the audio clarity when multiple people are speaking simultaneously, making it easier to understand what is being said and avoiding audio clipping.
    • Improved automatic gain control: provides more stable audio levels throughout the meeting experience. AGC effectively reduces the volume if the audio signal is strong and raises it when it is weaker keeping it consistent across the meeting. This is especially useful in situations where there may be high ambient noise (car, train, etc).


    BlueJeans Relay, Release 2.5 – July 23, 2016


    Polycom RPG & HDX Meeting List Push Support

    New Integration Support: Relay now integrates calendar applications and Polycom HDX and RealPresence Group endpoints making it easy to join video meetings with one touch. Upcoming scheduled meetings are displayed on the endpoint touchscreen and display (with Polycom Touch Control where applicable) for quick access. Participants can now touch to join BlueJeans meetings from this native Polycom hardware. There is no need to enter a meeting ID or use in-room placards.


    Ease of Use Enhancements in Relay Administration Interface

    Endpoint Health Status on endpoints page: The Relay Administration interface now provides administrators an at-a-glance view of the service health status for all their endpoints. Administrators can sort endpoints by their service health status (red or green) and focus on fixing endpoints that are in red health status.




    Error Reporting Improvements

    Categorized Endpoint Error Messages: In addition to the error reporting improvements introduced in previous releases, Relay 2.5 now provides detailed endpoint error messages on the endpoint page. This endpoint error information is categorized based on the root cause of the problem (e.g. endpoint reachability, authentication issues or API errors). This enables administrators to understand and troubleshoot issues within their span of control.




    Proxy Server Support

    Listener Service through HTTP Proxy: For enterprises that use HTTP proxy servers for additional security and privacy, Relay 2.5 now supports the ability for the Listener Service to connect through an HTTP proxy server.

    How to Upgrade

    BlueJeans recommends that all Relay users upgrade to the latest release.

    • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
    • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

    BlueJeans Relay, Release 2.4 – June 11, 2016


    Asset Management Enhancements

    • Geolocation field: This Relay release enables IT administrators to input Geolocation fields in Relay Admin (under "administrative properties"). Endpoints may be queried by geolocation via the REST API, providing the groundwork for future location-aware features.

    BlueJeans Relay, Release 2.3 – May 19, 2016

    Upgrade Announcement: BlueJeans Relay, Release 2.3

    Release 2.3 of BlueJeans Relay provides:


    Ease of Use Enhancements in Relay Administration Interface

    • Helpful Hints for Endpoint provisioning: The Relay Administration interface now provides administrators with helpful hints to guide them through the endpoint provisioning process. These hints include guidance on specific values for vendor specific control protocols, values to set in the provisioning screen (e.g., port number or username) and values to set on the endpoint (e.g., signaling protocol or device API license).

    Firewall-Friendly Options

    • Listener Service Connection via HTTPS: Relay Listener Service can meet the most stringent firewall security policies in enterprises that require all outbound transport traffic to be only HTTPS traffic. With the activation of a simple configuration setting, the Listener Service can seamlessly connect to the BlueJeans cloud via HTTPS over port 443.

    Error Reporting Improvements

    • Actionable Error Messages: In addition to the error reporting improvements introduced in the previous release, Relay 2.3 now provides detailed error notifications within the Relay Administration interface for setting up or troubleshooting an endpoint. This detailed information on why a join or hang up request failed during a meeting makes it easier for administrators to understand and troubleshoot issues within their span of control. Administrators also have the option to copy full error details to the clipboard and send to BlueJeans Support teams for further investigation.

    How to Upgrade

    BlueJeans recommends that all Relay users upgrade to the latest release.

    • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
    • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

    BlueJeans Relay, Release 2.2 – March 5, 2016

    Release 2.2 of BlueJeans Relay provides:

    • Support for pushing meeting list to the Lifesize Icon/Phone 2nd Generation
    • Listener service performance improvements
    • Improvements in error reporting

    Lifesize Icon & 2nd Generation Phone Meeting List Push Support

    • New Integration Support: Relay now integrates calendar applications and Lifesize Icon 400/600/other Relay compatible Icon models with the Lifesize 2nd Generation phone to make joining video meetings with one touch. Upcoming scheduled meetings are displayed on the phone touchscreen and display for quick access.Participants can now touch to join meetings with this native Lifesize hardware, with no need to enter a meeting ID, and no need for in-room placards.

    Listener Service Host Performance Improvements

    • Memory Footprint: Listener Service memory usage has been tuned to improve performance. Administrators planning an upgrade are advised to allocate at least 1GB RAM for the Listener Service host.

    Error Reporting Improvements

    • Actionable Error Messages: Relay now provides improved actionable error messages to guide meeting room participants when common problems occur, such as endpoints failing to join meetings. Participants also have the option to view and email detailed debugging information to their IT administrator from the endpoint. This release also includes improvements to logged messages for the Listener Service, making it easier for administrators to understand and troubleshoot issues within their span of control.

    How to Upgrade

    BlueJeans recommends that all Relay users upgrade to the latest release.

    • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
    • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

    BlueJeans Relay, Release 2.1 – February 6, 2016

    Release 2.1 of BlueJeans Relay provides new administrative properties for asset management, enhanced access token control, and navigation improvements that make Relay deployments easier to manage.


    Asset Management & Notification Enhancements

    • New Administrative Properties: For Relay Listener Services and Endpoints, IT administrators can now submit information related to External ID, Asset ID, Location and Point of Contact to enable effective tracking and management of their infrastructure.

    • Point of Contact:While saving any changes to their Enterprise settings, existing Relay customers will be prompted to provide an email address for a designated contact with whom BlueJeans can communicate time-sensitive information. This field will be a mandatory field for new customers at the time of creating their account.

    Enhanced Security Measures

    • Active Access Token Control: Relay will now list active access tokens within the Enterprise. Administrators have the ability to revoke any unwanted tokens.

    Navigation Improvements

    • Endpoint Health Information: The Endpoint detail screen in the Relay Administration interface now displays endpoint health check status (Online/Offline), making it easier for administrators to access this information in a single place.

    How to Upgrade

    BlueJeans recommends that all Relay users upgrade to the latest release.

    • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download packages include both the Relay Listener Service software and updated documentation for administrators and end users.
    • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

    BlueJeans Relay, Release 1.10 – December 19, 2015

    Release 1.10 of BlueJeans Relay supports additional room systems and calendars, streamlines the setup process, and makes Relay deployments easier to manage.


    New Room System Integrations

    • Cisco IX5000 Series TelePresence Systems: Integrates with the Cisco Touch 10 tablet controller for touch-to-join access to BlueJeans meetings. With this integration, there’s no need to run Relay Touch software on a dedicated tablet.
    • StarLeaf GT Mini 3330

    Streamlined Setup

    • Exchange Setup Automation: When configuring the Listener Service for Microsoft Exchange, Relay will auto-discover SOAP URI and verify credentials.
    • Office 365 Hybrid Mode: Relay now supports Office 365 in both cloud and hybrid deployment modes.
    • Listener Service Version Check: During setup, the Listener Service will automatically check for the latest available software versions.

    Easier to Manage

    • Relay Touch Lock: Administrators can set passwords to prevent unauthorized users from changing tablet settings.
    • Many stability and reliability improvements

    How to Upgrade

    BlueJeans recommends that all Relay users upgrade to the latest release.

    • Listener Service: Visit the Downloads page to download the latest version for your operating system. The download package includes both the Relay Listener Service software and updated documentation for administrators and end users.
    • Relay Touch App: Use your tablet’s update feature, or install from Google Play.

    BlueJeans Relay, Release 1.8 – October 10, 2015

    Release 1.8 of BlueJeans Relay delivers the following new features:


    What's New

    • Mute/Unmute Mute and unmute the conference room's microphone from the Relay Touch application.
    • Private and Redacted Modes for Conference Rooms: By default, the Relay Touch app displays the subject line for each scheduled meeting, and supports touch-to-join. Now, administrators can specify that all meetings scheduled for a specific endpoint will be treated as either private or redacted. These settings can be accessed in the Endpoints section of the Administrator Console, under Advanced Options:
      • Private: In this mode, every scheduled meeting is listed as "Private Meeting" on the conference room's Relay Touch tablet, and touch-to-join is disabled. Use Private mode when you only want to show free/busy status for a conference room.
      • Redacted: In this mode, every scheduled meeting lists the organizer's name rather than the subject line, and touch-to-join is supported. Use Redacted mode to prevent Relay Touch from displaying potentially sensitive information about a scheduled meeting.
    • Installer Improvements: Both the Listener Service and Relay Touch app are easier than ever to install and configure.
    • Relay Mesh REST API: An integration mechanism to support customization of your BlueJeans Relay deployment.

    How to Upgrade

    • Listener Service: Visit the Downloads page to download the latest version for your operating system.
    • Relay Touch App: Use your tablet's update feature, or install from Google Play

    BlueJeans Relay, Release 1.5 – July, 2015

    Version 1.5 of BlueJeans Relay adds calendar support for Microsoft Office 365.


    BlueJeans Relay, Release 1.4 – May 6, 2015

    BlueJeans Network is pleased to announce the release of BlueJeans Relay 1.4


    What's New

    • telyHD Pro: BlueJeans Relay now supports the telyHD Pro huddle room system.
    • Private Meetings: When a scheduled meeting is designated as private, only the words "Private Meeting" (rather than the meeting's title) will appear on the Relay Touch app.
    • Improvements and Bug Fixes:
    • Additional performance and reliability improvements, including an alternate sharing method for Google Calendar and improved polling performance for Microsoft Exchange.

    Although current users can continue to use BlueJeans Relay without upgrading their software, an upgrade to version 1.4 is required to get the new features and fixes.

    Download BlueJeans Relay 1.4.


    BlueJeans Relay, Release 1.3 – May 2, 2015

    BlueJeans Relay 1.3 adds support for BlueJeans Primetime events, expands the range of verified room system models, and delivers other enhancements, fixes, and performance improvements.


    New Features:

    Newly-Verified Room Systems

    BlueJeans Relay has been verified to work with many Polycom VSX and Tandberg MXP/F room system models. While compatibility is likely with most H.323 and SIP-based room systems, you can review the current list of tested and verified room systems here: BlueJeans Relay Requirements.

    BlueJeans Primetime Events

    As an alternative to pairing a room system from their computer, Presenters and Attendees can now join room systems to public BlueJeans Primetime events using the Relay Touch app.

    Remember that room systems display only audio and video, and cannot access Primetime features like private and public chat. In addition, room systems joined as Attendees cannot be promoted to the Presenter role unless they are first paired using a computer. We recommend using Relay to join Primetime events when:

    • No computer is available: While we recommend pairing room systems to Primetime events, joining via BlueJeans Relay can make sense when a participant's computer has malfunctioned or has a depleted battery.
    • Broadcast-only: When attendees don't want the option to be promoted to a Presenter role, they can gather in conference rooms to watch and listen together, eliminating the need to stream the event to each attendee's computer or mobile device.

    Supported Roles: Presenter and Attendee

    • Presenter: When the Primetime Presenter link appears in the calendar appointment for the conference room, Relay Touch will join the Primetime event in the Presenter role, where both audio and video may be broadcast to attendees, as determined by the event moderator.
    • Attendee: When the Primetime Attendee link appears in the calendar appointment for the conference room, Relay Touch will join the Primetime event in the Attendee role. Audio and video from the room system are never broadcast into the event.

    Not Supported: Moderator

    • Moderator: Because Primetime events cannot be managed with a room system alone, the Moderator role is not supported by BlueJeans Relay. When the Primetime Moderator link appears in the calendar appointment for the conference room, Relay Touch will instead join the Primetime event in the Attendee role.

    Enhancements

    Enhancements in BlueJeans Release 1.3 include:

    • Admin Console: Summary statistics about Listener Service and Endpoint health, enhanced encryption testing capability.
    • Various performance improvements and bug fixes

    How to Upgrade

    To upgrade your deployment of BlueJeans Relay to version 1.3, you will need to upgrade both the Listener Service component running on your network, and the Relay Touch app on your tablets. For instructions, please see the updated Getting Started guide.

     



    BlueJeans Primetime, Release 1.13 – September 3, 2016

    BlueJeans Primetime 1.13 introduces event branding features for event organizers and attendees, plus fit-and-finish changes that improve the overall user experience.


    Event Branding Features

    Upload introductory and closing messages to go along with Primetime’s newest music feature to welcome and thank your guests, promote your brand, and enhance the overall attendee experience.

    • Add your own messages and brand watermark at the time of scheduling:
       
       
    • Welcome Message: Custom Attendee & Moderator View
       
       
    • Thank You Message: Custom Attendee & Moderator View
       
       

    Note: Event Branding Support will be introduced on 9/10 for customers that have deployed BlueJeans Accelerator. Event Branding enablement will not impact events scheduled before 9/3.

    Improved Command Center Functionality

    “Billable hours” added to Command Center dashboard allowing organizers to retroactively check Billable hours on an event by event basis.

     

    Joining from BlueJeans App

    To ensure a consistent, reliable, and first-class Primetime experience, event moderators and presenters will be required to join through the BlueJeans App after 9/10. Attendees can still join through preferred browser options.

    1080p Content Support

    BlueJeans Primetime enables all attendees to view shared content in full, 1080p HD quality.

    We hope you enjoy these updates. If you have any questions, please contact BlueJeans Support.


    BlueJeans Primetime, Release 1.12 – July 16, 2016

    BlueJeans Primetime 1.12 introduces new post-event reports for event organizers, plus fit-and-finish changes that improve the user experience.


    Post-Event Email Reports

    Event recording link, chat transcript, and detailed reports are packaged and emailed directly to the organizer following the end of an event.

     

    Improved Scheduling Flow

    When scheduling an event, you can now copy the Presenter, Moderator, and Attendee join information to your system's clipboard

     

    Joining with the BlueJeans App

    The BlueJeans App delivers the best user experience. We’ve moved the ability to join with the App to the top.

     

    We hope you enjoy these updates. If you have any questions, please contact BlueJeans Support.


    BlueJeans Primetime, Release 1.11 – June 4, 2016

    New in BlueJeans Primetime:


    Switch Between Upcoming and Past Events

    No more endless scrolling to find your next event! Just click Upcoming Events to see what's next, or Past Events to view details, chat transcripts, and recordings.

     

    Event Reports

    For past events, you can now download a detailed report of attendee data, including name, email address, endpoint type, rating, and more.

     

    Broadcast Message

    Tired of typing the same old here's-how-to-interact-live instructions in the chat window? So are we. You can now select a pre-written (and customizable) message template to broadcast to all attendees at any time before or during your Primetime event.

     


    BlueJeans Primetime, Release 1.10 – April 28, 2016


    Moderator Initiated Promotion

    Primetime now offers two paths for Attendees to move from view-only mode (default) to interactive mode (promoted):

    • Raise Hand: The Attendee clicks the raise hand icon to send a promotion request to the Moderator
    • Moderator Invitation: The Moderator clicks the name of an Attendee to send a promotion invitation.
    In both cases, the Moderator must approve the promotion, and the Attendee must consent to go interactive.

    Changes and Fixes

    • Internet Explorer 9 no longer supported: IE users will need to upgrade to version 10 or later. This applies to all roles (Moderator, Presenter, and Attendee).
    • Anonymous Q&A Option: During event setup, organizers can now choose whether or not to allow attendees to post questions as "Anonymous" (default = allowed).
    • Reduced Privileges for Promoted Attendees: Promoted Attendees can broadcast their video and audio, but cannot share content or answer questions in Q&A chat.

     


    BlueJeans Primetime, Release 1.9 – April 2, 2016

    BlueJeans Network is pleased to announce BlueJeans Primetime 1.9, which introduces the following features:


    5,000 Attendee Capacity

    BlueJeans Primetime events can now support up to 5,000 attendees, up from 3,000 in the prior release.

    Event Q&A

    As an alternative to group chat, the Event Q&A feature lets Moderators and Presenters manage questions during a BlueJeans Primetime event. Attendees can:

    • Ask questions using their own name or anonymously
    • See questions asked by others
    • "Like" a question to raise its visibility
    Any Attendee can ask a question, or like questions asked by others.

    Meanwhile, Moderators and Presenters can either:

    • Answer a question, or
    • Remove it from the queue

    Attendees are notified when their question is removed from the queue.

    Enabling and Disabling Q&A


    Planners can disable or enable Q&A when scheduling an event, or when editing a previously scheduled event:
    The Q&A feature is enabled by default, but can be disabled when scheduling or editing an event.

     

    Repeat Events

    Organizers can now schedule repeating events that use the same Moderator, Presenter, and Attendee links for every instance.

    Repeated events use the same Moderator, Presenter, and Attendee links for each instance.

     

    Downloadable Transcripts

    Once the event has concluded, the organizer can download transcripts of Q&A and event chat from their BlueJeans home page:

    Event organizers can download transcripts of the Event Chat and Q&A.

     

    Group Admin Settings

    Group administrators can now manage Primetime settings and feature enablement from the Events tab in the Admin Console. Also displayed are usage statistics, the history of past events, and upcoming events for all Primetime hosts in your organization.

    Define default settings and review Primetime usage on the Events tab.

     

    Watermarks

    Administrators can upload a graphic (such as a logo) that will watermark the video stream as viewed by attendees. To create a watermark, go to the Events tab on the Admin Console.

    Watermark File Requirements:

    • File format: PNG with transparent background (recommended)
    • Maximum dimensions: 200 x 75 pixels
    • Maximum file size: 30 kb
    When scheduling an event, organizers can choose whether or not to overlay a watermark on the video stream.

     

    Attendee Email Collection

    When scheduling an event, you now have to option to require that attendees enter an email address to attend.

     

    Attend Events on Android Devices

    With version 2.2 of the BlueJeans App for Android (released March 15, 2016), attendees can join Primetime events on their Android smartphones and tablets.

    • Requires Android 4.1 or higher
    • Note: Android devices will not display shared video clips, where Presenters upload a video to replay it during the event.