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Blue Jeans Advanced Services

Whilst our Blue Jeans multi-point video conferencing service is easy-to-use and designed for hassle-free deployment, we realize that we must judge our success on how well we have supported our clients. It's really what matters the most in business today. Many a times, we feel that our primary service is support. Everyone at Blue Jeans is dedicated in making our customers more productive when using our services:

Our mandate and promise:

  • To be accessible, friendly, and helpful at all times.
  • Based on your service plan, be available on phone or respond to emails in timely manner.
  • To provide timely information regarding service incidents and maintenance schedules.
  • And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.

We value customer feedback. We want to know the good, the bad, and everything in-between.

When you sign up for Blue Jeans, you are automatically enrolled in our standard service plan. But like most of our successful customers, you can upgrade to a premium plan which not only offers expedited service, but bundles a few features and perks which will help drive adoption of video within your organization. Please find below a table comparing the two plans:

Description of Service Standard Advanced
Online web support
Global phone/email support Business hours* 24 x 7
   Initial response time (Business hours*) 12 hours Within 1 hour
   Initial response time (Weekends/Holidays) 24 hours 2 hours
Prioritized queue with dedicated service phone number  
Advanced Technical Consultation Service  
Deployment, Planning, and Optimization Consultation  
Customized Training  
Monthly Reviews (Adoption, Usage analytics, Roadmap discussions, Customer satisfaction reviews, Product feedback, etc.)  
Early access to BETA features  
Enterprise Branding & SSO Consultation Extra charge
Relay Deployment Services Extra charge

* Business Hours: Midnight to 9:00 pm PST, Monday through Friday (excluding holidays)

For more information, please download Blue Jeans Advanced Services data sheet here.