Contact Us: (800) 403-9256

Privacy Policy

(Last Updated January 31, 2014)

Our Policy: Welcome to the web site (the “Site“) of Blue Jeans Network, Inc. (“Blue Jeans Network“, “we”, “us” and/or “our”). This Site is operated by Blue Jeans Network and has been created to provide information about our company and its video conferencing and video collaboration services (the “Blue Jeans Network Services“) to our users (“you”, “your”). This Privacy Policy sets forth Blue Jeans Network’s policy with respect to information including personally identifiable data (“Personal Data“) and other information that is collected from Site visitors and users of the Blue Jeans Network Services.

US-EU & US-Swiss Safe Harbor Programs: We participate in the US-EU & US-Swiss Safe Harbor Frameworks covering the collection, use and retention of personal information gathered in the European Union member countries and Switzerland. Our participation means that we self certify that we adhere to the Safe Harbor principles of notice, choice, onward transfer, security, integrity, access and enforcement with respect to such personal information. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.

If you have any questions about our participation, please contact our Blue Jeans Safe Harbor Privacy Contact at Blue Jeans Network, Inc., Attn: Privacy Officer, 516 Clyde Avenue, Mountain View, CA 94043 or by email to privacy @ bluejeans.com.

Information We Collect: When you interact with us through the Site or Blue Jeans Network Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Site: We collect Personal Data from you when you voluntarily provide such information such as when you register for access to the Blue Jeans Network Services, use certain Blue Jeans Network Services, contact us with inquiries or respond to one of our surveys. Wherever Blue Jeans Network collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Blue Jeans Network and the authorized third parties referred to herein located in the United States.

Non-Identifiable or Aggregated Data: When you interact with Blue Jeans Network through the Site or Blue Jeans Network Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Blue Jeans Network may store such information itself or such information may be included in databases owned and maintained by Blue Jeans Network affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Blue Jeans Network Service. Also, In an ongoing effort to better understand and serve the users of the Blue Jeans Network Services, Blue Jeans Network often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Blue Jeans Network may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Blue Jeans Network may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Cookies: In operating this Site, we may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.

Do Not Track: We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

Our Use of Your Personal Data and Other Information: Blue Jeans Network uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Blue Jeans Network Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Blue Jeans Network and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve the Blue Jeans Network Services. Blue Jeans Network and its Related Companies may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. If Blue Jeans Network intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information: Blue Jeans Network is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy. For European Economic Area (“EEA”) customers, this may mean that the Personal Data you provide us may be transferred to countries outside the EEA. For example, some of Blue Jeans’ servers are located in the US.

Agents, Consultants and Related Third Parties: Blue Jeans Network, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Disclosure to Unaffiliated Third Parties: We may share personally identifiable information with unaffiliated third parties only as necessary to complete a transaction or perform a service that you have requested, or to support the technical operation and maintenance of our services and of our website. We may also share personally identifiable information with or to our agents, outside vendors or service providers to perform functions on our behalf. For example, we use third party service providers to perform functions such as analyzing data, providing marketing assistance, providing customer service, processing orders and billing customers. When the unaffiliated third party acts solely on our behalf, Blue Jeans Network requires that party to follow our privacy practices. Blue Jeans Network does not sell its customer lists or any personally identifiable information associated with its customers to third parties.

Legal Requirements: Blue Jeans Network may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Blue Jeans Network, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

Your Choices: You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Blue Jeans Network Services.

Exclusions: This Privacy Policy does not apply to any Personal Data collected by Blue Jeans Network other than Personal Data collected through the Site or Blue Jeans Network Services. This Privacy Policy shall not apply to any unsolicited information you provide to Blue Jeans Network through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as bulletin boards (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Blue Jeans Network shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

Children: Blue Jeans Network does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Blue Jeans Network through this Site, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites: This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Blue Jeans Network (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Blue Jeans Network endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security: Blue Jeans Network takes reasonable steps to protect the Personal Data provided via the Site and the Service. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure. However, no Internet, e-mail or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.

Maintenance of Personal Data: Blue Jeans will retain your information for as long as is necessary to: (1) fulfill any of the purposes described in this Privacy Policy or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.

Retention of Recordings and Conference Communications: With your permission, your recordings and communications by participants during a conference (“Conference Media”) may be stored by Blue Jeans Network to enable you to retrieve archives of Conference Media where possible. Depending on the type, the duration such Conference Media stored is configurable by the customer. Blue Jeans will take appropriate technical and security measures to protect your information. By using this product, you consent to the storage of your chat and recordings as described above.

Other Terms and Conditions: Your access to and use of this Site is subject to the Terms of Service.

Changes to Blue Jeans Network’s Privacy Policy: The Site and our business may change from time to time. As a result, at times it may be necessary for Blue Jeans Network to make changes to this Privacy Policy. Blue Jeans Network reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Access to Information: Contacting Blue Jeans Network: To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Site or Blue Jeans Network Services.

Blue Jeans will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. Please also feel free to contact us if you have any questions about Blue Jeans Network’s Privacy Policy or the information practices of this Site. You may always contact us about our privacy practices here: privacy @ bluejeans.com

Dispute Resolution: If you have a complaint about Blue Jeans Network privacy practices you should write to us at Privacy Officer, 516 Clyde Avenue, Mountain View, CA 94043 or by email to privacy @ bluejeans.com. We will take reasonable steps to work with you to attempt to resolve your complaint. As part of our participation in the US-EU & US-Swiss Safe Harbor Frameworks, Blue Jeans Network has appointed TRUSTe as its exclusive dispute resolution mechanism for all Safe Harbor Framework related complaints. You may raise such a complaint with TRUSTe by Internet here or by fax to 415-520-3420 or by mail to the TRUSTe Safe Harbor Compliance Department at the address listed here, but in each case only after first contacting our Privacy Officer with your complaint and allowing us a reasonable amount of time to address your complaint. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of the company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process will be conducted in English.