To schedule a new Blue Jeans meeting:

1. First, log into your online account from www.bluejeans.com/login. You'll land in your Meeting Room
2. Click the "Schedule Meeting" button near the bottom left panel
3. Complete the "Scheduling a Meeting" form, including:
   
   • Meeting title
   • Date and time
   • Schedule meeting to repeat (if applicable)
   • Send email invitations to participants
   • Compose a message to be included in the email, and
   • Enable any advanced options as needed (e.g., disabling audible alerts, encrypting the meeting)
4. Click the Schedule button to save the meeting. Your scheduled meeting is now ready for access from your Meeting Room

Note: You can start a spontaneous meeting "on-the-fly" by clicking the Instant Meeting bar, found at the top of your Meeting Room. This is the perfect solution for ad-hoc meetings.

Need more instructions on scheduling meetings? We suggest:

• Reading our Getting Started Guide - the first section shows step-by-step scheduling instructions, or
• Watching our How to Schedule a Blue Jeans Meeting training video.

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Back

The video and audio quality a participant has with Blue Jeans is influenced by the strength of their broadband connection. You can view the quality indicator, in real time, in the Participant's tab of the Meeting Control Panel.

• 5 bars: High network connectivity. High Definition resolution
• 4 bars: Good connectivity. Minimal loss in data. Standard resolution
• 3 bars: Fair connectivity. Video quality might experience loss. Low resolution
• 2 bars: Poor connectivity. Video quality experiencing significant loss
• Red Zone: Very low connectivity. Critical video loss. Consult with your local network administrator to improve your broadband connection

You can access the Blue Jeans virtual room and in meeting control on both Windows & Mac via:

• Internet Explorer (IE) versions 7 or 8
• Firefox 3.6 or higher,
• Google Chrome 5.0, or higher
• Safari 5.0 or higher

This is most likely due to the default application settings in Firefox. To resolve this issue try the following steps:

• First, navigate to the Firefox settings and then choose OPTIONS (Windows: ALT + T, O),
• Choose APPLICATIONS,
• and for Skype set USE AS DEFAULT, as seen below

Blue Jeans Network provides users with a virtual meeting room that allows anyone to initiate or join a video conference using any conferencing technology from wherever they are. If you have Skype or a Polycom, Tandberg, or Lifesize conference system, you can all connect to the same video conference without extra equipment.

All meetings start when the moderator joins the meeting using any of the supported endpoints.

To end the meeting, click the "Leave Meeting" button, which gives you the option to:

• Allow attendees to end the meeting themselves. After you've left, the attendees can continue to communicate in your virtual room for as long as they'd like. The meeting will end when the last attendee disconnects.
• Allow attendees to continue the meeting for a specific amount of time. The meeting will end automatically when the specified time period is up.
• End the meeting immediately. The attendees will be notified the meeting is ending and the call will be disconnected when you leave.

The Blue Jeans service currently supports the following Skype versions:

• For Windows - Skype 4.2 and above
• For Macintosh - Skype 5.0 and above
• For iPhone 4 & iPad - iOS v4.0 and Skype mobile v3.0

When connected to a Blue Jeans Network meeting via Google Video Chat, and you experience problems with Chat, please review Google Chat's "Known Issues" page, where you might find an explanation to the problem: http://www.google.com/support/chat/bin/static.py?page=known_issues.cs

If you need help from Blue Jeans, please contact us at support@bluejeans.com

Google Video Chat has the ability to support VGA resolution (640x480). To enable this capability, please take the following steps:

1. Within your Gmail page, select the settings drop-down icon, in the upper right-hand corner, and choose LABS
2. Scroll down the labs page and look for Video chat enhancements
3. Enable the Lab/feature
4. Scroll to the bottom of the page and choose the Save Changes button

Note: Compatibility with Google Talk is currently in limited beta. To request to have it enabled, please contact support@bluejeans.com.

Yes. Blue Jeans Network offers service plans that allow for the management of user accounts, and associating those accounts to a single bill.

Upon signing up for a group plan you will see a new menu item, in the main navigation menu, which allows you to manage your group.

For more information on how to purchase a group plan, please feel free to give us a call at 800-403-9256(BJN), or utilize the Sales Contact Form.

A virtual meeting room is your own exclusive, personal videoconferencing space. You'll get a unique web address (like "bluejeans.com/yourname"). Your virtual room is available to you at all times.

Joining a Blue Jeans meeting from Skype takes only seconds:

1. Enter the Blue Jeans Meeting Room and click the Skype bar to expand, and click the CALL button:
2. Click to Allow Blue Jeans to open Skype on your computer
3. Click "OK" for Skype to call Blue Jeans
4. Click green "Accept" button in Skype panel to show your video
5. Blue Jeans meeting window appears. Click to show your video to others
6. You're now connected in the Blue Jeans meeting!

Most likely the invitations end up in their spam folder. They can "whitelist" invite@bluejeansnet.com to prevent invitations going to spam. The attached PDF provides how-to-whitelist instructions.

If your participants are behind a spam filtering service/company like Postini, make sure you have them log into their account on the service and search for @bluejeans.com or @bluejeansnet.com addresses as a source...then have them allow emails from both.

Blue Jeans Network supports the following Encryption and Security protocols:

Skype: AES 256bit Encryption. User public keys are certified by the Skype server at log in using 1536 or 2048-bit RSA certificates. H.323: Desktop and room based systems: H.235 V3 (AES-128)

FINISH

Your virtual meeting room can be used by anyone you invite to a Blue Jeans meeting. Because you own the room, the default behavior is that meetings cannot begin until you enter the room and start the meeting. Your meeting attendees can connect using a room systems, Skype or just simple PSTN phone.

Participants can call into your meetings using just their phone. To send them the bridge information:

1. Click the "Invite / Meeting Information" button in your Meeting Control Panel
2. Enter their email address and press send.

They'll receive an email listing the phone number to call, meeting ID and passcode (if used for your meeting).

"Pairing" creates a connection from your room system to the Blue Jeans Network web application. Once the connection is created, you can control the entire meeting experience - including the room system - from the web application.

The following table contains a list of the audio and video codecs that are currently supported by Blue Jeans Network. In the near future we anticipate to have additions to this table so please check back periodically for updates.

If you have any questions regarding what is or is not supported please feel free to contact us at support@bluejeans.com

Blue Jeans Network uses the following TCP and UDP ports with the service. Here is a list of the ports and description of what the port ranges are used for:

TCP Port 1720 - H.225 Signaling for H.323
TCP Ports 5000-5999 - H.245 Call Control for H.323
UDP Ports 5000-5999 - RTP Media

These are the port settings we recommend opened if there are firewall rules in place. Many users have found no issues using Blue Jeans with their current firewall rules. If you should find issues connecting with our service, you may want to discuss opening the above mentioned ports with the firewall administrators.

If you have any further questions or need additional support please feel free to contact us at support@bluejeans.com

You'll need your Skype account downloaded on your mobile to join a Blue Jeans meeting from a smart phone:

1. Log into Skype from your smart phone (i.e., open the session),
2. Access the meeting invitation email from your smart phone email, and click the Skype URL link,
3. Your browser will open to the Blue Jeans Meeting Room. Click the CALL button under Skype
   • * Note: if nothing happens, change mobile's browser settings to allow pop-ups,
4. Blue Jeans will call your Skype account. Answer the call from your mobile, and you'll enter the meeting,
5. Click to bring up the video controls:

To cancel your Blue Jeans Network subscription a user will need to log into their Blue Jeans. Once on this page they will navigate to the Accounts section and follow these 5 steps:

1. Click Billing Information
   
   
   
   
2. Next on the top right of the page click the Manage button
   
   
   
   
3. On the bottom of the Plans page you will need to click Cancel.
   
   
   
   
4. Confirm you would like to cancel your subscription
   
   
   
   
5. Click Close to exit. Your subscription is now cancelled and you may re-enroll again at any time by logging back into your account.
   
   
   
   

Blue Jeans service is completely free for meeting attendees and it will remain that way. Once we launch the service, meeting room host or moderator will be charged a monthly subscription fee. During the ongoing beta period, the service is free for everyone.

Participants can be presented three ways in the Active Meeting View. Make the selection from the Layouts tab in the Meeting Control Panel:

• Active speaker mode: The current speaker takes up the entire screen
• Active Presence mode:This is 1+5 layout option, where the active speaker is seen in the large screen and up to five other participants are viewed as small thumbnails at the bottom
• Constant Presence mode: All participants are shown on the screen at the same time in a Hollywood Squares or Brady Bunch mode.

Moderators can "Push layout to all participants" by clicking the button at the bottom of the layouts tab.

Controlling the room system without the remote

If you're connecting using a room system such as Polycom, Tandberg, and/or Lifesize, you can use the web control panel as a remote control to change layout settings, invite and manage attendees, and share your screen. This can be done by entering the pairing code into the meeting's web application. The Pairing code is displayed when you first connect to the Blue Jeans service from the room system.

Steps to connect an H.323 Room System (such as Polycom, LifeSize or Tandberg) into a Blue Jeans meeting are:

1. First, enter the Blue Jeans Meeting Room page on your web browser (moderators by logging into your account; participants can click on the link in their invitation email). Click on the "Room System" bar. Expanded instructions will be displayed.
2. From your Room System device, dial bjn.vc (or the listed IP address).
3. After connection is made with Blue Jeans, a "pairing" code will appear on your room system monitor.
4. Enter the pairing code in the Blue Jeans Meeting Room field on your web browser, and press "Connect."
5. Blue Jeans receives your submitted "pairing" code, and connects your room system to the meeting.

Please email Blue Jeans support at support@bluejeans.com. Please be sure and send your letter from the same email address associated with your account. We'll follow up with you to confirm.

Our engineers have tested and recommend using a Skype call recorder product from Ecamm, available at ecamm.com/mac/callrecorder

You will need to enter the Blue Jeans meeting from your Skype client to use Ecamm.

You can connect using room systems in one of the following ways:

• Pairing Call bjn.vc from your room system and enter the 5-digit pairing code into the Web Application.

• IVR Once you are displayed the 5-digit pairing code, you can press # to get into the IVR mode. Using your remote control, you can enter the Meeting ID and optional passcode to join the meeting.

• Direct Dial Depending on the endpoint type, you can either dial bjn.vc##Meeting_ID#Passcode (For Polycom) or dial bjn.vc##Meeting_ID:Passcode (For Lifesize) to join the meeting directly, bypassing the pairing and IVR screens.

If you are not able to connect to Blue Jeans using your room system, the most likely cause is that your enterprise firewalls don't allow outbound video calling. Blue Jeans Network uses the following TCP and UDP ports with the service:

TCP Port 1720 - H.225 Signaling for H.323
TCP Ports 5000-5999 - H.245 Call Control for H.323
UDP Ports 5000-5999 - RTP Media

These are the port settings we recommend opened if there are firewall rules in place. If you should find issues connecting with our service, you may want to discuss opening the above mentioned ports with the firewall administrators.

In the meantime, please contact us at support@bluejeans.com, if you're having this problem and we will help troubleshoot the problem.

When scheduling a new meeting: In your Meeting Room you'll click the Schedule Meeting button to create a new meeting. In the Scheduling Form you'll find a field to enter the participants email addresses. Their invitation includes scheduling details, along with easy-to-use links to join the meeting from Skype or Room System devices:

For already-scheduled (or instant) meetings: Click the Invite / Meeting Information button in the Meeting's Control Panel:

There are two ways to share presentations on your screen (such as PowerPoint decks, Excel spreadsheets, and etc.):

The easiest method is to use Skype's screen share functionality. 1) Click the icon on the call toolbar at the bottom of the Skype calling pane, then 2) select a window or show your entire screen. Your screen will be shared with all attendees. The screen layout will automatically change to a presentation-friendly mode.

The second way to share is to connect your laptop to a monitor in a room system.

To change your meeting room decor, click Settings, then Room Settings. You can update your Welcome Message or choose a new background image.

On the Codian MCU under the "Conferences" section, a user will select the specific Codian conference that they wish to cascade to the Blue Jeans meeting. In the screen shot below you will see the Codian meeting that was selected. In this conference a new participant will need to be created to represent the dial out to the Blue Jeans bridge.

1. In the Address section use the value "bjn.vc" (the IP address of 199.48.152.152 may also be used in place of bjn.vc)
2. Protocol will be "H.323"
3. Finally for DTMF Sequence you use the following: ##meetingid#meetingapsscode# (In the screen shot below, the user has ##12345#1111# entered in.)

This string allows the Codian MCU to dial out to the Blue Jeans Network and join the participants into the specified meetings.

It is important to understand that the Blue Jeans meeting will view the Codian meeting as one participant, as will the Codian will view the Blue Jeans as one participant.

Yes. As long as they have the virtual room web address, they can connect using Skype.

Best way for Skype participants to enter your meeting is to click on the link contained in the invitation email you send them.

You may have up to 20 total connections in one meeting, whether they are video participants and/or audio-only participants.

All meetings scheduled using the Blue Jeans web application will have unique 9-digit Meeting IDs. Meeting moderators can also choose to secure the meeting further by adding optional attendee passcodes.

If the meeting is in progress, moderators can drop any unwanted participants from the in-meeting web application and/or lock the meeting.

When encryption is enabled, only secure end devices are allowed to participate in your meetings. To enable encryption for your instant meetings:

• Click the Edit Instant Meeting link in your meeting panel,
• Click Advanced Meeting Option near the bottom, and
• Check Encrypt Meeting. Be sure and also check Allow Phone Callers if you wish to have audio only participants in your meetings.

The "lock" icon will now appear at the top of your meeting panel. To encrypt your scheduled meetings, use the same Advanced Meeting Option link.

Yes. You don't need to have a room system to moderate a meeting. You can use your in-meeting web control panel to manage your meeting even when you are connected via Skype.

The in-meeting web control panel is the "dashboard" of the meeting. It displays all of the meeting information, including the meeting title, Meeting ID and Passcode. You can also use the web control panel to change layout settings, mute/unmute participants, drop unwanted participants and invite new participants.

You can see this panel by signing into your Blue Jeans meeting room and selecting the appropriate meeting

The Invite Users tab, under Group Admin, allows you to easily send emails to your employees, inviting them to join into your Blue Jeans group:

1. If employee's email is already an existing Blue Jeans account, they will be presented the invitation to join your group. Their Username and Password remain the same.
2. If employee does not have an existing Blue Jeans account, their invitation email takes them through the new customer signup wizard. Upon completion, they will automatically be included in your company group.
3. Click View/Edit users to see a roster of all employees in your company group

You can share your screen with all attendees by using Skype's screen share functionality, and/or connecting your laptop to a available monitor in a room system. Your screen will be shared across all attendees in the virtual room. The screen layout will automatically change to a presentation-friendly mode.

These icons help you understand the status of your meeting, including:

	Call source: Skype, or Room system
	Call quality indicator: Shows network quality between endpoint and Blue Jeans.
	Incoming video resolution: High Definition
	Callers/quality: Number of audio callers, number of video callers

	Participants: Display a list of attendees in a particular meeting Icons you see next to each participant: Source: Room system, Skype, Phone, Gtalk Camera: On/Blocked/Off Microphone On/Mute/Off: Quality Indicator
	Layout: Allows you to affect local & global layouts
	Connect: Displays your connecting options: Skype, Room System OR Phone
	Invite/Info: Dialing information about a meeting that you can send to intended meeting attendees
	Lock Meeting: Lock/Unlock your meeting
	Encrypted Meeting: Encryption enabled meeting
	End/Leave Meeting: Moderator or Participant can end or leave the meeting respectively

You can choose one of our background images or upload your own for your meeting room. You can go into Settings from the top header panel to change this image at any time.

If you like the service, then we encourage you to invite other colleagues, friends and family members. Infact, we are going to keep track of your referrals and award you with a gift at the end. Please look at the referral program for more details.